Jakob Goodrich
Denair
Summary
I am seeking a challenging position that can allow me to exercise my skills, utilize my experience, and allow me to grow as a person and team member. I am always striving to learn new skills to continue my growth as an employee.
I have a track record of maintaining high safety standards and operational efficiency. Warehouse management professional with strong leadership skills and results-driven approach. Experienced in optimizing inventory control, streamlining operations, and ensuring safety compliance. Highly collaborative, adaptable to changing needs, and reliable. Proficient in logistics, team coordination, and problem-solving.
Overview
18
18
years of professional experience
Work History
Warehouse Manager
AAA Water Systems
05.2021 - Current
- Oversaw daily warehouse operations, ensuring efficient inventory management and order fulfillment.
- Implemented safety protocols, enhancing workplace safety and compliance standards.
- Optimized storage layouts, improving space utilization and accessibility of materials.
- Managed fleet operations, ensuring compliance with safety regulations and industry standards.
- Oversaw maintenance schedules, optimizing vehicle uptime and reliability through proactive management.
- Installed, repaired, and maintained various plumbing systems in residential and commercial properties.
- Operated and maintained water treatment systems, ensuring compliance with safety regulations.
- Conducted routine water quality tests to monitor chemical levels and maintain optimal performance.
- Troubleshot equipment malfunctions, implementing effective solutions to minimize downtime.
Plumber’s apprentice
Stuart’s Plumbing
02.2021 - 04.2021
- Reason for leaving: not enough work/hours
- Collaborated with senior plumbers on complex projects, enhancing technical skills and knowledge.
- Assisted with installation and repair of plumbing systems, ensuring adherence to safety protocols.
- Maintained tools and equipment, promoting a clean and organized work environment for efficiency.
- Supported troubleshooting efforts by identifying issues in plumbing systems and recommending solutions.
Laborer/Fabricator
Central Valley Pump
04.2018 - 03.2019
- Duties: Check in and stock freight, metal fabrication, pickup and delivery of parts and supplies, operate forklift, bobcat, mini excavator, field service work, various shop duties, repaired and serviced submersible pumps, serviced above ground pump motors, stocked well casing, loaded and unloaded well casings, galvanized pipe, conduit
- Operated and maintained various hand and power tools for installation and repair tasks.
- Assisted in loading and unloading equipment, ensuring safe transport to job sites.
- Collaborated with team members to complete projects efficiently and on schedule.
- Conducted routine inspections of equipment to ensure operational safety and compliance.
- Implemented best practices in material handling to enhance workplace safety standards.
Service Advisor
Meineke Car Care Center
10.2017 - 04.2018
- Reason for leaving: Offered a better job opportunity and company unable to provide adequate wage/schedule
- Collaborated with technicians to assess vehicle issues, facilitating effective communication between departments.
- Delivered exceptional customer service by addressing inquiries and resolving concerns efficiently.
- Coordinated repair appointments, optimizing scheduling to enhance workshop productivity.
- Educated customers on recommended services and maintenance practices, ensuring informed decision-making.
- Managed service documentation, maintaining accurate records of repairs and customer interactions.
Service Advisor
Sonora Ford
04.2017 - 10.2017
- Duties: Supervise a team of three to five technicians, create estimates and work orders, provide excellent customer service, proficient with ADP/CDK, familiar with Reynolds and Reynolds operating systems
- Reason for Leaving: Financial/Commute
- Implemented process improvements that streamlined service workflows and reduced turnaround times.
- Trained new team members on service procedures and best practices, fostering a collaborative environment.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Service Advisor
Fremont Motor Company
04.2013 - 02.2017
- Duties: Supervise a team of three technicians, create estimates and work orders, provide excellent customer service, create and maintain scheduling for multiple departments, explain estimates and procedures to customers
- Reason for leaving: Relocation
- Led customer follow-ups to ensure satisfaction and promote repeat business opportunities.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Lead Tire Technician/Light Mechanic
Plains Tire Company
02.2012 - 03.2013
- Duties: Manage a team of four tire technicians, performed routine tire work, provide excellent customer service, operated field & service truck for multiple types of tire work, proficient in maintenance vehicle services and brake jobs
- Oversaw tire installation and repair processes, ensuring adherence to safety protocols.
- Trained and mentored junior technicians on tire maintenance and equipment operation.
- Diagnosed tire issues using specialized tools, enhancing service accuracy and efficiency.
Tire Technician
Bailey’s Tire Company
11.2011 - 02.2012
- Duties: Perform routine tire work, provide excellent customer service, performed oil changes, operate service truck
- Reason for leaving: Offered a position with higher compensation and more responsibilities
- Diagnosed tire issues using advanced diagnostic equipment, ensuring accurate repairs and services.
- Installed, balanced, and rotated tires efficiently to enhance vehicle performance and safety.
- Supervised daily operations, optimizing workflow processes to enhance service efficiency and customer satisfaction.
Manager
Expressway Lube
02.2011 - 11.2011
- Duties: Manage a team of 3 technicians, providing customer service, maintain/improve sales and operations, perform routine vehicle maintenance
- Reason for leaving: More challenging opportunity offered
- Oversaw daily operations, ensuring efficient workflow and adherence to company standards.
- Led team training initiatives, enhancing employee skills and service quality.
- Developed and implemented process improvements, increasing overall operational efficiency.
- Managed inventory systems, optimizing stock levels and reducing waste.
- Coordinated customer service efforts, improving client satisfaction scores through effective communication.
Field Safety Coordinator
Hemphill Trucking
06.2010 - 02.2011
- Duties: Supervise rig moves, coordinated and planned rig moves, writing up job safety analyses, maintain safety standards at all times, directed safety meetings, establish relationships with prospective clients
- Reason for leaving: Offered different opportunities
- Developed and implemented safety training programs for field personnel to enhance compliance and reduce incidents.
- Conducted regular safety audits and inspections to identify hazards and ensure adherence to industry regulations.
- Collaborated with management to design strategic safety initiatives, improving workplace practices and employee awareness.
- Analyzed incident reports to identify trends, driving corrective actions that improved overall safety performance.
Field Safety Coordinator
Speedy Heavy Hauling
06.2007 - 06.2010
- Duties: Supervise rig moves, coordinated and planned rig moves, writing up job safety analyses, maintain safety standards at all times, directed safety meetings, establish relationships with prospective clients
- Reason for leaving: Better opportunity offered
- Facilitated communication between departments regarding safety policies, fostering a culture of accountability and vigilance.
- Mentored junior staff in safety protocols, ensuring consistent application of best practices across field operations.
- Led emergency response drills, enhancing team readiness and reinforcing critical safety procedures among employees.
- Evaluated new equipment and tools for compliance, recommending upgrades that aligned with organizational safety standards.
Education
High School - General Education
Riverton High School
08.2000
Skills
- I have 1 year of experience in agricultural plumbing and 2 months experience as a plumber’s apprentice in my current position I have several years of experience with basic home plumbing repairs I have a basic knowledge of parts, repairs, and am looking to expand my experience and knowledge in the field
- I have 3 years experience (exempt from CDL while working with the fire department and oil rigs) with tanker trailers, airbrakes, driving farm and agriculture equipment, driving semi trucks, haul trucks, and dump trucks
- Over 5 years experience with automotive repair, fabrication, mechanic experience, service technician experience, field service, welding, equipment repair, freight experience, vehicle maintenance, delivery driver experience, heavy equipment operation, pipe handler (1 year), loading and unloading flat beds, and carpentry
- Certified Forklift Operator, Certified Extended Boom & Man Lift Operator, OSHA Thirty- Hour, H2S Training, Shell Orientated, BP Orientated, John Deer 644j, Marathon Orientated, Reasonable Suspicion Training, Crane Rigger Certification, Previously Chrysler Service Writer- Level 3, Ford Master Certified Service Advisor, CPR/AED and basic first aid certified
- Additional Skills: Ability to provide excellent customer service to the public, proficient in ADP/CDK programs, familiar with Reynolds and Reynolds program, scheduling, warranty claims, ability to multi-task between running the service desk, answering phones, supervising, establishing and maintain
- Forklift operations
- Warehouse operations
- Inventory and stocking
- Inventory management
- Delegating work
- Shipping and receiving
- Loading and unloading
- Problem-solving
- Order picking and processing
- Employee safety
- Safety monitoring
- Staff supervision
- Mentoring and training
- Order fulfillment
- Warehouse layout optimization
- Customer care
- Workflow coordination
- Safety oversight
Timeline
Warehouse Manager
AAA Water Systems
05.2021 - Current
Plumber’s apprentice
Stuart’s Plumbing
02.2021 - 04.2021
Laborer/Fabricator
Central Valley Pump
04.2018 - 03.2019
Service Advisor
Meineke Car Care Center
10.2017 - 04.2018
Service Advisor
Sonora Ford
04.2017 - 10.2017
Service Advisor
Fremont Motor Company
04.2013 - 02.2017
Lead Tire Technician/Light Mechanic
Plains Tire Company
02.2012 - 03.2013
Tire Technician
Bailey’s Tire Company
11.2011 - 02.2012
Manager
Expressway Lube
02.2011 - 11.2011
Field Safety Coordinator
Hemphill Trucking
06.2010 - 02.2011
Field Safety Coordinator
Speedy Heavy Hauling
06.2007 - 06.2010
High School - General Education
Riverton High School
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