Baljeet Kaur
Oliver
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
6
6
years of professional experience
Work History
Manager
Tim Hortons
05.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Supervisor
Tim Hortons
09.2019 - 03.2022
- Manage and direct the activities of food service workers, ensuring they meet operational standards.
- Plan cafeteria menus and determine related food and labor costs.
- Enforce health and safety regulations within the workplace.
- Manage inventory levels, including ordering supplies.
- Ensure that food and service meet high standards expected in the food industry.
- Train new employees and conduct performance evaluations.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
Education
Business General/Accounting
Post basic BSC Nursing
Practising for RN exam
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff development
- Shift scheduling
- Clear communication
- Inventory management
- Adaptability and flexibility
- Multitasking Abilities
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Interests
- I enjoy helping others and giving back to the community
Timeline
Manager
Tim Hortons
05.2022 - Current
Supervisor
Tim Hortons
09.2019 - 03.2022