Baldeep Kaur

• Provides leadership, direction, and ongoing coaching and training
• Ensures all standing orders and scheduled daily activities are carried out as required for each shift
• Ensures site staff adhere to all Paladin Security and site-specific security policies and procedures
• Plans and implements shift work schedules
• Ensures all Security Guards have received the mandatory training
• Motivates staff and issues commendations
• Coach and manage team performance, issuing corrective actions when necessary, and ensure all
performance-related documentation is sent to the Client Service Manager
• Attendance Management
• Performs security audits
• Documents and investigates security incidents and complaints
• Provide proactive and reactive security patrols.
• Communicates any concerns/issues with Client Service Manager.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Conducted regular patrols of key areas to spot and control security concerns.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Checked and verified photo identification prior to granting facility access.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Monitored CCTV cameras and alarm systems for security breaches.

• Answered product questions and assisted customers in selection and checkout.
• Boosted store sales through effective merchandising and strategic product placement.
• Assisted customers in locating desired products while providing knowledgeable recommendations based on individual needs.
• Monitored staff scheduling to ensure optimal coverage during peak hours while adhering to labor cost guidelines set forth by corporate policies.
• Coordinated with vendors for timely delivery of merchandise orders while maintaining strong working relationships for future business dealings.
• Resolved escalated customer complaints with professionalism and empathy, ultimately preserving brand reputation and loyalty among patrons.
• Oversaw employees and store functions on daily basis.

• Proactively identified potential security risks through diligent observation, taking action to minimize threats as needed.
• Compiled detailed activity logs during each shift, ensuring accurate record-keeping for future reference or incident review purposes.
• Contributed to a safe living environment by enforcing community rules and regulations consistently.
• Assisted in emergency situations, following established protocols and providing support to first responders.
• Collaborated with property management team for efficient coordination of maintenance requests and incident reporting.