Summary
Overview
Work History
Education
Skills
Timeline
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Bala Sravya Thumma

Toronto,ON

Summary

Salesforce Administrator & Developer with 5 years of experience in designing, configuring, and developing scalable CRM solutions. Skilled in administration (user management, security, automation, reports, dashboards) and custom development (Apex, Visualforce, Lightning Web Components, integrations) to support Sales Cloud and Service Cloud. Proficient in data management, deployments, and cross-functional collaboration, with a strong focus on delivering business value, maintaining data integrity, and aligning solutions with Salesforce best practices.

Overview

7
7
years of professional experience

Work History

Salesforce Administrater & Developer

Abelian
10.2023 - Current
  • Designed and developed custom Apex triggers, classes, batch jobs, and schedulers to automate complex business logic.
  • Built and deployed Lightning Web Components (LWC) and Aura Components to modernize and enhance user interfaces.
  • Integrated Salesforce with third-party applications and external systems using REST/SOAP APIs and middleware tools.
  • Created and maintained custom applications, tabs, and record types tailored to business processes.
  • Implemented email templates, approval hierarchies, and escalation rules to improve workflow efficiency.
  • Developed Visualforce pages and customized layouts to extend out-of-the-box Salesforce functionality.
  • Performed unit testing and code coverage validation to ensure system stability and compliance with Salesforce standards.
  • Participated in Agile/Scrum delivery cycles, contributing to sprint planning, backlog grooming, and iterative releases.
  • Documented functional and technical specifications, release notes, and deployment guides for smooth knowledge transfer.
  • Worked with stakeholders to analyze requirements and design scalable solutions aligning with Salesforce best practices.
  • Collaborated with QA teams to support UAT and regression testing during deployments.


Salesforce Administrator

Bajaj Finance
03.2019 - 09.2023
  • Managed user setup, profiles, roles, and permission sets to ensure proper access and security.
  • Configured and customized Objects, Fields, Page Layouts, Record Types, Validation Rules, and Flows to meet business needs.
  • Created and maintained Reports and Dashboards to provide stakeholders with real-time business insights.
  • Monitored and maintained data quality, performing regular data uploads, deduplication, and cleansing activities.
  • Implemented workflow rules, approval processes, and automation to streamline business processes.
  • Provided end-user support and training, ensuring smooth adoption of Salesforce features.
  • Managed system configurations, sandbox refreshes, and deployments using Change Sets.
  • Supported Sales Cloud and Service Cloud processes including Leads, Opportunities, and Case Management.

Education

MBA - Business Analytics

Satavahana University
Karimnagar, India
07-2020

Skills

    CRM        : Salesforce CRM, ForcecomPlatform
    Web Technologies : Visualforce, HTML, CSS, JavaScript
    Languages   : Apex, core Java, SQL
    IDE Environments : Eclipse IDE, Developer Console, Visual Studio Code, Forcecom IDE
    Databases    : Oracle, MySQL
    Operating Systems : Windows 7/10, Linux
    Tools        : Data Loader, Salesforce DX, ANT Migration Tool, Git

Timeline

Salesforce Administrater & Developer

Abelian
10.2023 - Current

Salesforce Administrator

Bajaj Finance
03.2019 - 09.2023

MBA - Business Analytics

Satavahana University

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Bala Sravya Thumma