Balaji Arunachalam
Saskatoon,SK
Summary
Dynamic professional with a proven track record at GeoPITS and Scalability Engineers, excelling in customer engagement and account management. Adept at driving growth strategies and enhancing operational efficiency, I leverage strong communication skills and team leadership to foster client relationships and achieve business objectives. Committed to delivering exceptional service and results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
Commissionaires
Saskatoon, Saskatchewan
05.2024 - Current
- Communicated effectively with passengers, staff, and management, while demonstrating adaptability by performing multiple security roles (SOC, M10, M20, M30) across shifts.
Operational Specialist
Red Wireless
Saskatoon, Saskatchewan
10.2023 - 01.2024
- Delivered tailored wireless solutions by activating new accounts, upgrading existing ones, and resolving complex service issues through effective communication across text, email, and calls; ensured seamless support by coordinating with Rogers’ back-end teams.
- Lead a 14-member team with a focus on precision in offer applications, resolving agent-related discrepancies, and maintaining alignment with sales executives’ pricing to uphold service integrity and customer trust.
Field Sales Consultant
SHAW Communications
Saskatoon, Saskatchewan
01.2023 - 03.2023
- Drove revenue growth and exceeded sales targets through strategic pipeline management, effective negotiation, and proactive new business development, while clearly communicating product value to boost customer acquisition.
- Fostered strong customer relationships and loyalty by collaborating with cross-functional teams to deliver seamless experiences, supported by ongoing market research, and insights into industry trends and emerging technologies.
Growth Manager
Scalability Engineers
Dehradun, Uttarakhand, India
05.2021 - 12.2022
- Designed and developed strategic plans aligned with organizational goals, ensuring comprehensive and goal-driven approaches to development.
- Lead the implementation and continuous evaluation of strategies, making data-informed adjustments to optimize outcomes, and ensure alignment with objectives.
- Managed client and stakeholder relationships through consistent communication and effective account management, ensuring needs were understood and met.
Head of Sales and Business Development
GeoPITS
Bengaluru, Karnataka, India
06.2020 - 05.2021
- Developed and executed growth strategies focused on financial performance and customer satisfaction by identifying new markets, customer needs, and business opportunities.
- Built and maintained strong client relationships by arranging meetings, negotiating contracts, providing after-sales support, and responding proactively to evolving client needs.
- Lead sales operations, including campaign planning, pipeline creation, pricing negotiations, forecasting, and presenting key insights to senior management for strategic decision-making..
- Collaborated across departments—training and mentoring entry-level staff, aligning with digital marketing and finance teams, and driving continuous business improvement through operational and market analysis.
Education
Master of Science - Business Information System Managment
Middlesex University
London, United Kingdom02-2011
Bachelor of Science - Computer Science
Annamalai University
Chidambaram, TN, India05-2009
Skills
- Customer service
- Account management
- Active listening
- Customer engagement
- Communication skills
- Team leadership
- Operational efficiency
Languages
English
Native/ Bilingual
Tamil
Native/ Bilingual
Telugu
Full Professional
Certification
- Mastering for Agile &Scrum: From Beginner to Expert, Udmey Aug 2022
- LinkedIn Marketing Solutions Fundamentals, LinkedIn Mar 2022
- Business Development Manager, Vskills Mar 2021
- Premiership in Business Management, Indian Council for Technical Research and Development Dec 2020
- AWS Business Professional, Amazon Web Services Jun 2020
- Google Digital Marketing Garage Certification, Google Mar 2020
Affiliations
- Regular blood donor with Canadian Blood Services, demonstrating a commitment to community health and giving back.
- Active volunteer with the Open Door Society in Saskatoon, supporting newcomer integration and community engagement initiatives
References
References available upon request.
Timeline
Security Officer
Commissionaires
05.2024 - Current
Operational Specialist
Red Wireless
10.2023 - 01.2024
Field Sales Consultant
SHAW Communications
01.2023 - 03.2023
Growth Manager
Scalability Engineers
05.2021 - 12.2022
Head of Sales and Business Development
GeoPITS
06.2020 - 05.2021
Master of Science - Business Information System Managment
Middlesex University
Bachelor of Science - Computer Science
Annamalai University
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