Bailey Norgaard-Graversen
Brampton,ON
Summary
Driven Pharmacy Assistant with a proven track record at Shoppers Drug Mart Pharmacy, adept in prescription interpretation and maintaining high cleanliness standards. Excelled in customer service and team collaboration, efficiently processing up to 500 prescriptions daily. Skilled in insurance billing and employee training, demonstrating critical thinking and a results-focused approach.
Overview
6
6
years of professional experience
Work History
Pharmacy Assistant
Shoppers Drug Mart Pharmacy
Fort St. John, BC
08.2021 - 07.2024
- Answered phones and provided information about order status, store hours and pharmacy procedures.
- Collaborated with fellow employees in processing 400-500 prescriptions a day.
- Demonstrated professionalism and empathy when handling patient situations.
- Typed, filled and processed new prescriptions using New Healthwatch and Old Healthwatch.
- Trained new employees on store procedures and protocols.
- Ordered and received supplies through the McKesson and DC systems.
- Put away new stock after it has been received.
- Kept pharmacy counter and environment clean, neat and organized.
- Operated cash registers and handled busy customer service.
Janitor
Carol Delawsky
Fort St. John, BC
11.2018 - 07.2021
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and frequently touched surfaces.
- Maintained building cleanliness by sweeping, mopping, and dusting.
- Performed frequent maintenance tasks such as garbages and cleaning the kitchenette area.
Education
High School Education -
EBUS Academy
Vanderhoof, BC05.2020
Pharmacy Assistant TOP Program: Talent
08.2022
Skills
- Prescription Interpretation
- Receiving and organizing supplies
- Drug Classification Knowledge
- Resolving Complaints
- Document filing
- Computer savvy
- Insurance Billing
- Team player and can work independently
- Customer Service
- Critical Thinking
- Data Entry
- Cash Register Operations
- Employee Training
Languages
English
Native or Bilingual
Additional Information
References available upon request.
Timeline
Pharmacy Assistant
Shoppers Drug Mart Pharmacy
08.2021 - 07.2024
Janitor
Carol Delawsky
11.2018 - 07.2021
High School Education -
EBUS Academy
Pharmacy Assistant TOP Program: Talent