Bailey Michaud
Sudbury
Summary
Dynamic professional, experienced with environmental monitoring and assessment. Utilizes advanced analytical techniques to ensure compliance and sustainability. Knowledge of environmental regulations, data collection, and fieldwork procedures, ensuring accurate and reliable results. Have mechanical experience as well as extensive training in mental health and social services field.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Residential Youth Worker
Trillium Residential Services
03.2023 - Current
- Maintained a safe living environment by enforcing house rules and addressing behavioral concerns promptly and effectively.
- Assisted residents with daily living activities, promoting self-sufficiency and independence.
- Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
- Provided crisis intervention when necessary, deescalating volatile situations while ensuring the safety of all involved parties.
Train Conductor
CN Rail
09.2018 - 02.2023
- Communicated with train dispatchers to obtain and adjust directions.
- Collaborated with fellow conductors to maintain high standards of professionalism while performing duties on board trains.
- Performed daily inspections on switches.
- Facilitated clear communication between onboard staff and control center personnel to address any issues or delays promptly.
- Conducted comprehensive safety briefings for crew members before each trip, promoting a culture of safety awareness among colleagues.
Customer Service Representative
Canadian Blood Services
09.2016 - 04.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Daycare Supervisor
GoodLife Fitness
01.2014 - 04.2018
- Coordinated inter-departmental efforts to address any concerns related to health or wellbeing of children in our care.
- Improved staff retention by offering continuous professional development opportunities and fostering a supportive work culture.
- Maintained compliance with state regulations by conducting regular safety inspections and updating policies as needed.
- Addressed behavioral challenges proactively through clear expectations setting coupled with consistent reinforcement strategies.
Education
Associate of Science - Environmental Science
Cambrian College of Applied Arts And Technology
Greater Sudbury, None04-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Data analysis
- Maintaining safety
- Timetable adherence
Languages
English
Native or Bilingual
French
Limited Working
Certification
- Mental Health First Aid Certification - National Council for Behavioral Health.
- Hazardous Materials (HazMat) Endorsement - Department of Transportation or State Motor Vehicle Department.
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Timeline
Residential Youth Worker
Trillium Residential Services
03.2023 - Current
Train Conductor
CN Rail
09.2018 - 02.2023
Customer Service Representative
Canadian Blood Services
09.2016 - 04.2018
Daycare Supervisor
GoodLife Fitness
01.2014 - 04.2018
Associate of Science - Environmental Science
Cambrian College of Applied Arts And Technology
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