Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Makin

SUDBURY

Summary

Dynamic and results-driven professional with a strong background in team leadership and customer service at LCBO. Proven ability to enhance customer satisfaction through effective problem-solving and cash flow oversight. Skilled in training and mentoring staff while maintaining a safe and efficient work environment. Committed to fostering positive relationships and achieving operational excellence.

Overview

13
13
years of professional experience

Work History

Shift Leader

LCBO
11.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Property Management Assistant

Tony Solomon Properties
11.2018 - 11.2023
  • Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
  • Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
  • Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.

Office Administrative Assistant

D.E.M Roofing
02.2013 - 11.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Education

Personal Support Worker - Health Field

St Alberts
Sudbury
02-2014

Skills

  • Optimistic outlook
  • Cash flow oversight
  • Team leadership
  • Problem-solving
  • Customer service focus

Languages

English
French
Limited Working

Timeline

Shift Leader

LCBO
11.2023 - Current

Property Management Assistant

Tony Solomon Properties
11.2018 - 11.2023

Office Administrative Assistant

D.E.M Roofing
02.2013 - 11.2018

Personal Support Worker - Health Field

St Alberts

Similar Profiles

CREATE PROFILE
Jennifer Makin