Bahareh Almasi
Newmarket,ON
Summary
highly motivated and customer-focused individual with experience in retail and customer service, dedicated to providing exceptional service and enhancing the customer experience. Proven ability to handle transactions efficiently, assist customers with inquiries, and maintain an organized and welcoming store environment. Adept at working collaboratively with team members and demonstrating strong communication and problem-solving skills. Passionate about contributing to the success of Store through delivering outstanding customer service and maintaining high standards in
Overview
2
2
years of professional experience
Work History
Management Assistant
Kiyan Exchange Money Transfer
03.2023 - 07.2024
- Processed a high volume of financial transactions daily
- Provided exceptional customer service by assisting clients with inquiries, resolving issues promptly
- Led training sessions for staff on Excel best practices and advanced functionalities, improving overall productivity and data management within the office
- Enhanced Excel proficiency by providing tailored mentoring sessions for individuals and groups.
- Facilitated the onboarding process for new employees, leading to a smoother transition into the workplace.
- Assisted in the development of office policies and procedures, contributing to a more organized work environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Agent
Combined Insurance
10.2022 - 03.2023
- Offered holistic protection plans
- Conducted financial need analysis
- Recommended tailored protection solutions including life, critical illness, disability, home, and liability
Customer Service Associate Cashier
Hudson's Bay
06.2022 - 09.2022
- Provided exceptional customer service by assisting clients with inquiries, resolving issues promptly.
- Boosted sales revenue by identifying customer needs and recommending appropriate products.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Attracted new customer, opened credit cards provided clients with necessary information and guidance.
Education
Data Science Program - Information Technology
Metro College OF Technology
Toronto, ON10.2024
Master Of Science in Agricultural Studies - Sustainable Agriculture
Razi University
08.2012
Skills
- Customer Service
- Expert Troubleshooting
- Software Installation
- Product Demonstration
- Apple product knowledge
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Multitasking
- Calm and Professional Under Pressure
- Reliability
- Computer Skills
- Understanding Customer Needs
- Team Collaboration
- Active Listening
- Self Motivation
- Written Communication
Languages
English
Professional Working
Persian
Native or Bilingual
German
Elementary
Timeline
Management Assistant
Kiyan Exchange Money Transfer
03.2023 - 07.2024
Agent
Combined Insurance
10.2022 - 03.2023
Customer Service Associate Cashier
Hudson's Bay
06.2022 - 09.2022
Data Science Program - Information Technology
Metro College OF Technology
Master Of Science in Agricultural Studies - Sustainable Agriculture
Razi University
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