Bahareh Almasi
Newmarket,ON
Summary
Dynamic retail professional with over two years of experience in delivering exceptional customer service and driving sales in fast-paced environments. Passionate about technology, with a acceptable understanding of Apple products and a commitment to creating personalized customer experiences. Currently developing skills in Data Science, bringing a unique analytical approach to troubleshooting and decision-making. Excited to contribute to the Apple Store team, leveraging both retail expertise and technical knowledge to enhance customer satisfaction and store performance
Overview
2
2
years of professional experience
Work History
Management Assistant
Kiyan Exchange Money Transfer
03.2023 - 07.2024
- Processed a high volume of financial transactions daily
- Provided exceptional customer service by assisting clients with inquiries, resolving issues promptly
- Led training sessions for staff on Excel best practices and advanced functionalities, improving overall productivity and data management within the office
- Enhanced Excel proficiency by providing tailored mentoring sessions for individuals and groups.
- Facilitated the onboarding process for new employees, leading to a smoother transition into the workplace.
- Assisted in the development of office policies and procedures, contributing to a more organized work environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Agent
Combined Insurance
10.2022 - 03.2023
- Offered holistic protection plans
- Conducted financial need analysis
- Recommended tailored protection solutions including life, critical illness, disability, home, and liability
Customer Service Associate Cashier
Hudson's Bay
06.2022 - 09.2022
- Provided exceptional customer service by assisting clients with inquiries, resolving issues promptly.
- Boosted sales revenue by identifying customer needs and recommending appropriate products.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Attracted new customer, opened credit cards provided clients with necessary information and guidance.
Education
Data Science Program - Information Technology
Metro College OF Technology
Toronto, ON10.2024
Master Of Science in Agricultural Studies - Sustainable Agriculture
Razi University
08.2012
Skills
- Customer Service
- Expert Troubleshooting
- Software Installation
- Product Demonstration
- Apple product knowledge
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Multitasking
- Calm and Professional Under Pressure
- Reliability
- Computer Skills
- Understanding Customer Needs
- Team Collaboration
- Active Listening
- Self Motivation
- Written Communication
Languages
English
Professional Working
Persian
Native or Bilingual
German
Elementary
Timeline
Management Assistant
Kiyan Exchange Money Transfer
03.2023 - 07.2024
Agent
Combined Insurance
10.2022 - 03.2023
Customer Service Associate Cashier
Hudson's Bay
06.2022 - 09.2022
Data Science Program - Information Technology
Metro College OF Technology
Master Of Science in Agricultural Studies - Sustainable Agriculture
Razi University
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