Bahar Dehghannayyeri
North York,Canada
Summary
Adept at leading security teams and enhancing safety protocols at Paragon, I excel in high-pressure environments, showcasing exceptional communication and problem-solving skills. My experience spans from hands-on security to customer-focused roles, achieving significant improvements in surveillance and customer satisfaction. My collaborative approach and strong customer service orientation have been pivotal in resolving crises and ensuring operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Supervisor
Paragon
Toronto, Ontario
09.2024 - Current
- Supervised team of security personnel, ensuring compliance with all safety protocols and procedures.
- Recorded required data for incident reports and files.
- Monitored CCTV systems to ensure comprehensive surveillance of the facility.
- Responded immediately to security threats, breaches, and emergencies, following proper protocols.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Compiled comprehensive reports detailing security incidents.
Security Guard
Paragon
North York, Canada
05.2023 - Current
- Protected property and staff by maintaining safe and secure environment
- Monitored security cameras and identified suspicious activity, reported any incidents to the appropriate authorities
- Responded quickly to emergency situations in a professional manner, using appropriate crisis intervention techniques
- Wrote reports of daily irregularities to describe and document property damage and presence of unauthorized individuals
- Maintained working knowledge of locations of various departments, buildings and access routes
- Maintained a high level of professionalism when dealing with difficult customers
Beauty Advisor
sally beauty
Thornhill, Ontario
04.2024 - 09.2024
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Answered store and merchandise questions and led customers to wanted items.
- Managed multiple tasks simultaneously while meeting tight deadlines.
Sales Assistant
Feizmohammadi Pharmacy
07.2021 - 12.2021
- Addressed customers courteously using suitable methods and problem-solving skills
- Ensured compliance with company policies and procedures at all times
- Handled cash register operations, including payments, returns, and exchanges
- Provided excellent customer service to clients in person and over the phone
- Assisted customers with item returns and payment refunds
- Answered client questions and concerns and escalated larger problems to managers
- Communicated effectively with team members to coordinate merchandise placement and availability
- Assisted in store merchandising, stocking shelves and setting up displays
Cashier
Feizmohammadi Pharmacy
01.2018 - 05.2020
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Managed large amounts of cash accurately during busy hours in a fast-paced environment
Education
Bachelor of Science (B.S.) - Biotechnology
Azad University of Mashhad
Mashhad10.2022
Skills
- Exceptional communication and interpersonal skills
- Strong customer service orientation and experience
- Ability to remain calm and composed under pressure
- Excellent teamwork and collaboration abilities
- Strong conflict resolution and problem-solving skills
Certification
- Private Security License
- G2 Driving License
- CPR & Emergency First Aid
Languages
- English, Fluent
- Farsi, Native
Timeline
Security Supervisor
Paragon
09.2024 - Current
Beauty Advisor
sally beauty
04.2024 - 09.2024
Security Guard
Paragon
05.2023 - Current
Sales Assistant
Feizmohammadi Pharmacy
07.2021 - 12.2021
Cashier
Feizmohammadi Pharmacy
01.2018 - 05.2020
Bachelor of Science (B.S.) - Biotechnology
Azad University of Mashhad
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