Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Bader Sabbah

Summary

Results-driven professional with over 5 years of expertise in customer service, quality assurance, and production roles within fast-paced environments. Adept at leveraging process optimization, team leadership, and advanced problem-solving skills to enhance operational efficiency and customer satisfaction. Proven track record of delivering measurable outcomes, fostering team success, and aligning efforts with organizational goals. Seeking a challenging position where innovation and dedication are rewarded.

Overview

8
8
years of professional experience

Work History

Processing Technologist

Thermofisher
01.2025 - Current
  • Processed and manufactured pharmaceutical products in compliance with written Processing Orders (PO).
  • Prepared manufacturing areas and equipment for production according to regulatory and quality standards.
  • Set-up processing equipment and rooms following Standard Operating Procedures (SOPs) and established Good Manufacturing Practices (GMP).
  • Ensured product quality met coorporate, client, and regulatory standards (HPFBI, FDA, EMEA) as outlined in SOPs.
  • Adhered to Environmental Health and Safety (EH&S) requirements and GMP guidelines during all production processes.

Production Associate

Estee Lauder Canada
12.2022 - 06.2023
  • Achieved 100% compliance with quality standards by performing detailed inspections of products.
  • Operated and monitored production equipment, optimizing manufacturing processes to meet daily production targets.
  • Maintained a clean and safe work environment, adhering strictly to safety protocols and guidelines.
  • Collaborated with cross-functional teams to streamline workflows and implement process improvements.

Team-Leader Resolution Center

Fordeal
12.2019 - 08.2022
  • Led a team of 20 members, ensuring accountability, performance consistency, and continuous process improvement.
  • Set and tracked KPIs to monitor CSAT, TAT, and service efficiency.
  • Resolved high-priority disputes, returns, and complaints through solution-focused strategies.
  • Coordinated with logistics and warehouse teams via ERP and WMS systems to streamline order handling.
  • Improved workflow efficiency by optimizing Helpdesk ticketing and response processes.
  • Analyzed data from CRM/ERP to reduce repeat issues and enhance customer experience.
  • Conducted audits to ensure compliance with company policies and service standards.
  • Delivered coaching and training to support team development and performance.

Quality Assurance & Training

JollyChic
11.2018 - 12.2019
  • Monitored and evaluated inbound, outbound, and chat interactions to uphold quality and compliance standards.
  • Conducted tailored coaching sessions, boosting representative performance by 20%.
  • Designed and delivered comprehensive training programs, accelerating new hire readiness and adherence to quality benchmarks.
  • Compiled and presented quality assurance reports with actionable insights to enhance service delivery.
  • Ensured alignment with client and organizational policies across all communication channels.

Customer Service Representative

JollyChic
08.2017 - 11.2018
  • Delivered exceptional customer service through chat and inbound by resolving 130+ inquiries daily with a 99% satisfaction rate.
  • Ensured timely escalation and resolution of complex issues, consistently adhering to service-level agreements (SLAs)

Education

Supply Chain And Global Logistics -

Seneca College
Toronto, ON

Mechanical Engineering -

Balqa University
Amman, Jordan

Skills

  • Goal setting
  • Performance monitoring
  • Problem-solving
  • Teamwork and collaboration
  • Attention to detail
  • Efficient multitasking

Additional Information

• Proficient in Freshdesk, CRM, Salesforce, and financial tracking platforms.,

• Skilled in Lean and Six Sigma methodologies for operational excellence.,

• Fluent in English with outstanding communication skills.

Languages

English
Full Professional
Arabic
Native or Bilingual

Timeline

Processing Technologist

Thermofisher
01.2025 - Current

Production Associate

Estee Lauder Canada
12.2022 - 06.2023

Team-Leader Resolution Center

Fordeal
12.2019 - 08.2022

Quality Assurance & Training

JollyChic
11.2018 - 12.2019

Customer Service Representative

JollyChic
08.2017 - 11.2018

Supply Chain And Global Logistics -

Seneca College

Mechanical Engineering -

Balqa University

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Bader Sabbah