Badaruddin Wasef Mohammed
Scarborough,ON
Summary
Proficient IT support specialist skilled in managing Windows, macOS, and Linux environments. Experienced in virtualization using VMware and adept in network troubleshooting with a strong understanding of CCNA concepts. Demonstrated ability to configure and manage virtual machines and provide exceptional customer service support. Proven track record in problem-solving and multitasking in fast-paced IT settings.
Overview
3
3
years of professional experience
Work History
IT Help Desk Technician
iMak Repairs
Bradford, Ontario
01.2024 - Current
- Installing and configuring new hardware, software, and peripheral devices..
- Assisting users with troubleshooting computer issues via remote desktop sessions.
- Installing, configuring, and updating desktops, laptops, printers, and mobile devices for new and existing staff and customers.
- Delivering clear, friendly customer service while educating users on best practices and basic troubleshooting.
- Performing routing maintenance, including disk cleanup, virus removal and system updates to ensure optimal device performance.
IT Help Desk Co Op Student
iMak Repairs
Bradford, Ontario
05.2022 - 08.2025
- Monitored inventory levels to ensure stock availability while minimizing excess inventory.
- Resolved enquiries of the customers through various channels, such as chat, email, and phone calls.
- Resolved IT related issues for the store and customers. Securing, monitoring, and managing the store’s website and inventory databases.
- Diagnose and troubleshoot hardware, software and network problems, including issues with computers, printers and mobile devices
Education
Post Graduate Certificate - Project Management
Fleming College Toronto
Toronto, ON08-2023
Post Graduate Certificate - Computer And Information Systems Security
Georgian College
Barrie, ON08-2022
Bachelor of Engineering - Electronics And Communications
Osmania University
Hyderabad, India09-2020
Skills
- Hardware installation
- Software configuration
- Network troubleshooting
- Remote desktop support
- System maintenance
- Customer service
- Technical support
- Inventory management
- Ticket management
- Hardware repair
Languages
English
Full Professional
Accomplishments
- Graduated in Information systems security with Honors.
Timeline
IT Help Desk Technician
iMak Repairs
01.2024 - Current
IT Help Desk Co Op Student
iMak Repairs
05.2022 - 08.2025
Post Graduate Certificate - Project Management
Fleming College Toronto
Post Graduate Certificate - Computer And Information Systems Security
Georgian College
Bachelor of Engineering - Electronics And Communications
Osmania University
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