Babe Phillips
Eastvale
Summary
Professional service expert with significant experience in customer interaction and issue resolution. Strong focus on teamwork and achieving desired outcomes. Known for adaptability, reliability, and effective communication. Skilled in conflict resolution, problem-solving, and delivering high-quality service.
Overview
24
24
years of professional experience
Work History
Service Representative
AT&T
06.2003 - Current
- Resolved customers concerns with friendly and knowledgeable service.
- Deliver fast, friendly and knowledgeable service for routine questions and service complaints
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Leveraged opportunities to upsell company products and services while providing information and discussing options with customers.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Engineering Cost Associate
AT&T
02.2001 - 06.2003
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
Education
High School Diploma -
Manual Arts High School
Los Angeles, CA06-1991
Skills
- Customer support
- Customer relations
- Database maintenance
- Organization
- Data entry
- Active listening
- Customer service
- Account management
- Order processing
Timeline
Service Representative
AT&T
06.2003 - Current
Engineering Cost Associate
AT&T
02.2001 - 06.2003
High School Diploma -
Manual Arts High School
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