Efeose AIKHUOMOGBE
Calgary,AB
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
The Home Depot
2024.05 - 2024.09
- Offer a friendly greeting to customers
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Describe features of merchandise to over 300 customers
- Explain the uses and processes of using certain tools
- Daily stock maintenance check
- Ensuring that aisles end caps and counters are stocked and cleaned
- Discuss available options with customers
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment......
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Representative/cashier
Bulk Barn
2023.11 - 2024.05
- Attending to customers’ orders and processing payment
- Addressing customer’s questions about products and latest services
- Effectively communicating with customers regarding deals and coupons.
- Packaging online orders from customers
- Processing payment using the various Bulk barn payment options
- It enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Customer Service Representative
KFC Taco Bell
2023.08 - 2023.10
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Prepare and package customer's order
- Assisted customers with sales of the day item
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Provided primary customer support to internal and external customers.
Finance and Sales Associate
Applique Formatti - FCT
2021.10 - 2023.06
- Communicated and followed up with all the clients to ensure payments were carried out
- Sourced new clients for leads and opportunities by taking note of their specifications as regards their orders
- This improved product sales by 12% and also increased annual revenue
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Managed returns, exchanges, and refunds by store policy
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Engaged with customers to build rapport and loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Customer Service Representative
OyaNow Logistic Ltd, FCT Abuja
2018.09 - 2021.07
- Processed 100 orders made via online marketplace daily
- Led discussions with new customers to understand their expectations and explain requirements, to manage client's expectations, optimizing customer relationships
- Provided written and oral advice to management on customers feedback and partners' commitment
- Coordinated with both internal and external (merchants/vendors)
- Monitored and optimized operational strategies with relevant departments and partners to increase all-around customer satisfaction
- Offered advice and assistance to customers, paying attention to special needs or wants
- Processed customer service orders promptly to increase customer satisfaction
- Responded to customer requests for products, services, and company information
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
Education
Business Management Diploma - Business Management
Olds College of Agriculture And Business
Olds, AB07.2025
Skills
- Excellent communication skills
- Outbound Call
- Proficient with Word documents & excel
- Proactive and Self-Motivated
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Time Management
- Cash Handling
- Problem-Solving
- Multi-tasking strength
- Listening Skills
- Verbal/written communication
- Retail Store Operations
- Exceptional customer service
Certification
CPR & FIRST AID
Additional Information
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I am also an organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. I am willing to take on added responsibilities to meet team goals. ACCOMPLISHMEN TS Collaborated with team members in developing a working relationship in several projects in the educational parastatal Achieved an increase in revenue by 40% by introducing our educational tools to more vendors. Supervised a sales team of over 20 staff members. Used Microsoft Excel to develop inventory tracking spreadsheets. Resolved product issues through consumer testing.
Languages
English
Full Professional
Timeline
Sales Associate
The Home Depot
2024.05 - 2024.09
Sales Representative/cashier
Bulk Barn
2023.11 - 2024.05
Customer Service Representative
KFC Taco Bell
2023.08 - 2023.10
Finance and Sales Associate
Applique Formatti - FCT
2021.10 - 2023.06
Customer Service Representative
OyaNow Logistic Ltd, FCT Abuja
2018.09 - 2021.07
Business Management Diploma - Business Management
Olds College of Agriculture And Business
CPR & FIRST AID
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