Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abdallah Abaunada

Ottawa,ON

Summary

Analytical professional with superior customer service skills and a background in statistical analysis, adept at enhancing productivity and efficiency through precise data collection, analysis, and interpretation. Skilled in MIcrosoft Tools, statistical software, database management, and client relations. Ability to work under pressure in a fast paced environment and re-prioritise as deadlines shift. Excels in problem-solving, critical thinking, and communication, ensuring clear presentation of complex statistical findings for informed decision-making.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Statistical Assistant

Operations and Integration at Statistics Canada
Ottawa, ON
12.2020 - Current
  • Manually coded standard North American Industry Classification System (NAICS) and National Occupational Classification (NOC) by evaluating economic, social, administrative, and geographic data used in the preparation, dissemination, and analysis of statistics.
  • Collaborated with subject matter specialists to address errors and find solutions for discrepancies in various projects including Retail, Census, Homicide, Labour Force, and Job Vacancy surveys.
  • Participated in weekly stakeholder meetings to provide guidance on collection methods and procedures and develop reference and training materials.
  • Responded to inquiries from managers and co-workers through email and Microsoft Teams regarding statistical data availability, consistency, application method, and techniques used.

Operations Officer

Operations and Integration at Statistics Canada
Ottawa, ON
06.2019 - 12.2020
  • Designed electronic questionnaires (EQ) based on specifications, flows and mock-up provided by clients using Excel.
  • Proactively collaborated as a specialist on teams with responsibility of the design and development of the electronic questionnaires including review, integration, and specification into the Survey Development Platform (SDP).
  • Performed tests of the electronic questionnaire as per established schedule prior to internal quality testing, User Acceptance Testing and End-to-End stages. Ensured adherence to EQ standards.
  • Interpreted and clarified data inconsistency and integrity problems through Jira ticketing software by responding orally and in writing on solutions to clients.

Tactical Training Supervisor (PT)

Blackbird Security
Ottawa, ON
06.2021 - Current
  • Ensured thorough training and professional appearance of site staff for effective execution of duties.
  • Completed incident reports and all required documentation for security purposes.
  • Maintained excellent client relations by driving client satisfaction, retention, and revenue growth.
  • Specialized in loss prevention, retail security, crowd control, access control, liquor control, and ejections.

Customer Service Representative

Pro-leaders Institute
Jeddah, Saudi Arabia
01.2013 - 02.2014
  • Delivered superior customer service in person and over the phone.
  • Monitored and tracked program and class performance data with Excel spreadsheets to generate reports and keep management informed of important trends.
  • Coordinated meetings and served as main liaison between staff and upper management.

Education

Bachelor of Arts - Economics Honours

Carleton University
Ottawa, ON
12-2018

Skills

  • Client Relations
  • Effective Communication
  • Team Player
  • Critical Thinker
  • Proactive
  • Data Analysis
  • Microsoft Tools

Certification

  • Security Guard License
  • CPR
  • Use of Force

Timeline

Tactical Training Supervisor (PT)

Blackbird Security
06.2021 - Current

Statistical Assistant

Operations and Integration at Statistics Canada
12.2020 - Current

Operations Officer

Operations and Integration at Statistics Canada
06.2019 - 12.2020

Customer Service Representative

Pro-leaders Institute
01.2013 - 02.2014

Bachelor of Arts - Economics Honours

Carleton University

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Abdallah Abaunada