Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Azkah Ali

Azkah Ali

Dazhou,Sichuan

Summary

Dynamic Operations Assistant with proven expertise in administrative support and customer satisfaction at Go Flexteam. Excelled in inventory management and maintaining strong vendor relationships, enhancing operational efficiency. Skilled in MS Office and known for exceptional attention to detail, consistently exceeding performance benchmarks.

Overview

4
4
years of professional experience

Work History

Operation Assistant

Go Flexteam
07.2022 - Current
  • Organized and filed important company documents, spreadsheets and reports.
  • Helped senior staff carry out daily facility operations, set schedules and meet customer requirements.
  • Reviewed and approved vendor invoices.
  • Supervised day-to-day facility operations in accordance with set policies and guidelines.
  • Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
  • Identified areas for improvement within the organization's operations process.

Operations Assistant

Aramex
01.2021 - 06.2022
  • Responded to client queries and maintained strong relationships with vendors.
  • Scheduled and coordinated meetings, enhancing team collaboration.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.

Education

High School Diploma -

Open University of Colombo
Colombo, Sri Lanka
03-2017

Bachelor of Arts - Bachelor's in Professional in Chinese Internationa

University of Arts And Science
Sichuan, China

Skills

  • Positive attitude
  • Administrative support
  • Supply ordering
  • Inventory management
  • MS office
  • Report generation
  • Customer support
  • Attention to detail

Languages

English
Professional
Chinese (Mandarin)
Professional

References

References available upon request.

Timeline

Operation Assistant

Go Flexteam
07.2022 - Current

Operations Assistant

Aramex
01.2021 - 06.2022

High School Diploma -

Open University of Colombo

Bachelor of Arts - Bachelor's in Professional in Chinese Internationa

University of Arts And Science

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Azkah Ali