Azarias-Dominique Nyama Mbenga
IT Professional
Montreal,QC
Summary
With a diploma in Computer Systems Technology, I am ready to take on new professional challenges. Equipped with strong observational skills and unwavering composure, I handle complex and varied situations effectively. My technical expertise, combined with my problem-solving abilities, makes me an asset for any mission requiring rigor, adaptability, and professionalism.
Overview
3
3
years of professional experience
2
2
Certification
2
2
Diploma
Work History
Psychiatric Intervention Officer
CISSSO
Gatineau, Quebec
07.2023 - 07.2024
- Assessment and Observation: Evaluating the mental and emotional state of patients by observing their behaviors and interactions.
- Intervention and Support: Providing direct support to patients in crisis situations, intervening appropriately to manage difficult behaviors, and offering de-escalation techniques.
- Care Planning: Collaborating with the interdisciplinary team to establish and implement individualized care plans.
- Education and Awareness: Informing patients and their families about mental disorders, available treatments, and community resources.
- Documentation: Keeping accurate and up-to-date records on patients, including interventions performed, and the evolution of their condition.
Technology Sales Representative
Staples
Gatineau, Quebec
07.2021 - 07.2023
- Developed and maintained relationships with clients by providing ongoing support and advice.
- Technical Support
- IT Support
Cashier
McDonald's
Gatineau, Quebec
01.2021 - 02.2022
Education
College Diploma - Computer Systems Technology
04-2024
High School Diploma -
06-2019
Skills
Technical skills:
- Computer Skills: Windows, Linux, macOS, Active Directory, DNS Server, Microsoft Exchange, Azure Active Directory
- Operating System Maintenance: Windows
- Networking: Windows Client Systems, CCNA Network Administration, Wireless Technology, PowerShell (ISE), Cybersecurity
- Microsoft 365 Suite: Word, Excel, PowerPoint, and Outlook
- Virtualization Software: VMware, VirtualBox
Soft skills:
- Independent work, team collaboration, adaptability, willingness to learn
- Attention to detail, innovation
- Stress management, crisis management, and calm under pressure
- Patience, sociability, perseverance, openness to criticism
- Effective Communication, First Aid
Languages
French
Native/ Bilingual
English
Professional
Certification
- 200-301 Cisco Certified Network Associate (CCNA)
- cardiopulmonary resuscitation (cpr)
Timeline
Psychiatric Intervention Officer - CISSSO
07.2023 - 07.2024
Technology Sales Representative - Staples
07.2021 - 07.2023
Cashier - McDonald's
01.2021 - 02.2022
La Cité - College Diploma, Computer Systems Technology
Bwindi Institute - High School Diploma,
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