AYUSH SHARMA
Summary
Motivated and detail-oriented Computer Systems Technician student with hands-on experience in database creation and IT troubleshooting. Strong background in customer service and technical support, complemented by certifications in CPR, Smart Serve, and Food Handling. Eager to apply problem-solving skills and technical knowledge in a dynamic field technician role at ABM Integrated Solutions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer service
DoubleTree by Hilton / Marriott Hotels
09.2023 - Current
- - Provided technical assistance to hotel guests and staff, troubleshooting minor IT issues.
- - Maintained excellent customer service, resolving inquiries and complaints efficiently.
- - Managed POS systems and transaction processing.
Education
Computer Systems Technician -
St. Lawrence College
Kingston, ON04.2025
Skills
- System Administration: Windows & Linux Server Setup, Virtualization
- Web & Server Security: WordPress Hardening, SSL/TLS, Firewall Configuration
- Database Management: MySQL & Administration
- Cloud & Backup Solutions: rClone, OneDrive, Automated Backup & Monitoring
- Troubleshooting: Hardware & Software Diagnostics, Performance Optimization
- Strong communication and problem-solving abilities, Ability to work independently and in a team setting
- Adaptability to new technologies and continuous learning, Time management and multitasking skills
Certification
- IT Security Foundations: Network security – Linkedin learning
- Troubleshooting IT Remote Administration- Comptia/linked learning
- Cisco Networking Foundations: switching and routing- linked learning
Timeline
Customer service
DoubleTree by Hilton / Marriott Hotels
09.2023 - Current
Computer Systems Technician -
St. Lawrence College
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