Summary
Overview
Work History
Education
Skills
Timeline
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Ayush Kumar

Toronto,ON

Summary

Dynamic and versatile professional with a robust background in sales, customer service, and business development. Recognized for a strategic and innovative mindset, coupled with a strong track record in driving growth and exceeding performance targets. Demonstrates exceptional skill in building and nurturing client relationships, adapting to evolving market trends, and navigating complex business challenges. Proactive in leveraging technology for business solutions, with a keen interest in digital transformation and emerging sales strategies. Embraces continuous learning and is adept at leading teams towards achieving collective goals. Open to exploring new opportunities that capitalize on a broad skill set and a commitment to delivering outstanding results in diverse and modern business environments.

Overview

6
6
years of professional experience

Work History

Sales Specialist

Cogeco Connexion
08.2023 - Current
  • Expertly handle outbound customer sales, focusing on clients who initially declined offers, successfully closing deals.
  • Recognized as top performer for three consecutive months, with a peak achievement of 355% over the sales target in one month.
  • Leading a pivotal project for transitioning resibulk clients to cutting-edge Cogeco technology across multiple properties.
  • Develop and implement effective sales strategies to maximize customer conversion and satisfaction.
  • Leverage previous experience to mentor and train fellow sales agents, enhancing team performance and fostering a culture of continuous learning and improvement.

Sales Support Coordinator

Nordia Inc
04.2021 - 08.2023
  • Enhanced sales performance for new professionals, increasing revenue by 15% through targeted support and training.
  • Streamlined sales processes in collaboration with cross-functional departments, reducing administrative time and errors by 30%.
  • Created and distributed high-quality support materials, improving client satisfaction and retention by 20%.
  • Actively participated in strategic planning sessions, contributing to the overall growth and efficiency of the sales department.
  • Utilized advanced technology tools to optimize sales tracking and reporting, enhancing team productivity.

Tele sales Representative

Nordia Inc
05.2020 - 08.2023
  • Exceeded sales quotas by 25%, contributing to a 20% increase in overall sales revenue.
  • Built and maintained positive customer relationships, improving satisfaction and retention rates by 15%.
  • Utilized a consultative sales approach to raise sales conversion rates by 30%.
  • Identified and leveraged upselling and cross-selling opportunities, further boosting sales revenue.
  • Enhanced call efficiency and customer service quality through effective call volume management and multitasking.

Client Service Representative

S&P Data
08.2018 - 03.2019
  • Achieved 98% satisfaction rate by providing tailored solutions to customers
  • Increased call efficiency by 25% through effective management of high call volumes and multitasking
  • Boosted sales revenue by 20% by identifying upselling and cross-selling opportunities
  • Improved customer loyalty by 15% through strategic analysis and implementation of satisfaction initiatives.

Crew Member

McDonald's
03.2018 - 08.2018
  • Ensured high-quality and safety standards in food preparation and service
  • Processed customer transactions with speed and accuracy
  • Collaborated with colleagues to ensure efficient operations and exceptional customer service.

Education

Graduated in Computer Engineering Technician

Northern College
Toronto, ON

Graduated in Information Technology

Chandigarh University
India

Skills

  • Strategic Customer Relationship Management
  • Data-Driven Sales & Revenue Growth
  • Collaborative Communication Expertise
  • Advanced Data Analysis & Innovative Problem-Solving
  • Dynamic Contract Negotiation & Business Development
  • Emotional Intelligence & Organizational Adaptability
  • Efficient Time Management & Agile Multitasking
  • Commitment to Continuous Learning & Inclusive Leadership
  • Proficiency in Cutting-Edge Technologies

Timeline

Sales Specialist

Cogeco Connexion
08.2023 - Current

Sales Support Coordinator

Nordia Inc
04.2021 - 08.2023

Tele sales Representative

Nordia Inc
05.2020 - 08.2023

Client Service Representative

S&P Data
08.2018 - 03.2019

Crew Member

McDonald's
03.2018 - 08.2018

Graduated in Computer Engineering Technician

Northern College

Graduated in Information Technology

Chandigarh University

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Ayush Kumar