AHMED EL GABBOUR
Vancouver,Canada
Summary
CREATIVE MULTIMEDIA SPECIALIST & CUSTOMER SERVICE PROFESSIONAL Innovating Customer Experiences and Multimedia Content Creation Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Flight Attendant
Air Canada
Vancouver, BC
10.2024 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Hospitality Specialist
Sneaky Dees
Toronto, Canada
05.2023 - 10.2024
- Pioneered customer service excellence at Sneaky Dees, empowering a team to deliver personalized experiences that bolstered guest loyalty and satisfaction, a testament to my leadership and communication prowess
- Orchestrate seamless venue operations during peak periods by utilizing strategic decision-making and problem-solving skills, ensuring high-quality guest experiences even during high-stress situations
- Demonstrated exceptional organizational abilities and attention to detail through the coordination of venue preparations and meticulous management of financial transactions
- Mastered multitasking and time management, balancing customer needs with business objectives, contributing to a harmonious and efficient service flow, upheld by unwavering dependability and discipline.
HOSPITALITY SERVICE PROFESSIONAL
MRG
Toronto, Canada
10.2022 - 03.2023
- Delivered exceptional hospitality service, enhancing customer satisfaction and loyalty through proactive engagement and responsiveness during high-traffic events and nightlife hours, demonstrating strong interpersonal skills
- Managed key operational duties such as sales reconciliation and stock control with meticulous attention to detail, contributing to the venue's renowned service quality and operational success
- Rigorously enforced alcohol service regulations, promoting guest safety and satisfaction, and upholding the venue’s dedication to responsible hospitality practices
- Pioneered customer retention initiatives and creative event ideas that significantly boosted repeat patronage and enhanced the overall guest experience, reflecting a keen aptitude for adaptability and creative problem-solving.
Credit Card Specialist
TD Bank
Toronto, Canada
06.2021 - 09.2022
- Skillfully navigated complex customer inquiries and disputes with a combination of critical thinking and communication expertise, fostering increased trust and client contentment within the financial services sector
- Provided in-depth support and education to customers on credit account management, demonstrating a strong capacity for clear communication and customer service excellence
- Developed and maintained long-standing customer relationships through high-quality service and personalized financial solutions, solidifying the bank's reputation for customer dedication
- Led inter-departmental collaborations to refine the application and payment workflows, contributing significantly to the improvement of transactional efficiency and precision.
Filmmaker
Utopia Productions
Toronto, Canada
09.2017 - 08.2019
- Orchestrated post-production operations, utilizing advanced editing skills to weave captivating narratives that heightened the emotional impact and engagement of film projects
- Spearheaded the creation of compelling marketing videos, leveraging strategic vision and multimedia acumen to drive brand recognition and contribute to measurable client revenue growth
- Crafted original scripts with rich storylines and character arcs, embodying a unique blend of creativity and critical thinking to convert abstract concepts into relatable and impactful media experiences
- Demonstrated mastery in the technical realm of film production, employing sophisticated lighting and camera techniques to forge visually arresting stories that distinguish brand identity in the marketplace.
Education
Bachelor of Science - Radio and Television, Mass Communication
Misr International University
Cairo, EgyptDiploma - Film Production
Toronto Film School
Toronto, ON01.2021
Skills
- Creative Production & Media
- Client Engagement & Sales
- Operational Leadership
- Interpersonal & Analytical Skills
- Art Direction & Conceptualization
- Strategic Customer Relationship Management
- Critical Thinking & Strategic Planning
- Cross-Cultural Multimedia Development
- Suggestive Selling & Customer Retention
- Time Management & Efficient Workflow
- Visual Storytelling & Content Creation
- Client Engagement & Loyalty Programs
- Staff Training & Performance Improvement
- Creativity & Innovation in Problem-Solving
- Photography & Production Management
- Curiosity & Love of Learning
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Certification
Smart Serve
Timeline
Flight Attendant
Air Canada
10.2024 - Current
Hospitality Specialist
Sneaky Dees
05.2023 - 10.2024
HOSPITALITY SERVICE PROFESSIONAL
MRG
10.2022 - 03.2023
Credit Card Specialist
TD Bank
06.2021 - 09.2022
Filmmaker
Utopia Productions
09.2017 - 08.2019
Bachelor of Science - Radio and Television, Mass Communication
Misr International University
Diploma - Film Production
Toronto Film School