Ayush Kesarwani
35 Wellesworth Drive Etobicoke,ON
Summary
Highly skilled and dedicated hospitality professional with over six years of experience in reputed hotel brands like Hyatt and IHG, specializing in banquet and restaurant operations. Seeking a challenging position where I can utilize my expertise and contribute to the success of a dynamic organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Banquet/ Restaurant Supervisor
Holiday Inn Easton's Group Of Hotels Inc.
12.2022 - Current
- Coordinated event planning, managing logistics for successful private dining experiences.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Streamlined operations for increased efficiency by implementing staff training programs.
- Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Streamlined communication between kitchen and service staff for seamless event execution.
Banquet Operations
Crowne Plaza Kitchener
02.2021 - 12.2022
Restaurant Supervisor
Firehouse Subs
11.2022 - 12.2022
Counter Attendant
Wendy's King Street
08.2021 - 11.2021
Restaurant Supervisor- Soul Pantry
Hyatt Andaz
03.2019 - 11.2020
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Streamlined operations for increased efficiency by implementing staff training programs.
- Enhanced team performance with regular evaluations and constructive feedback.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Managed inventory.
Banquet Operations
Hyatt Andaz
05.2017 - 02.2019
- Enhanced guest satisfaction by efficiently managing banquet operations and ensuring timely service.
- Streamlined event setup by coordinating with the culinary team and other departments for smooth execution.
- Increased client retention by providing exceptional customer service and addressing concerns promptly.
- Managed large-scale events effectively.
Education
Business Administration
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08.2022
Global Hospitality Management - International Hotel Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2022
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management Jaipur
Jaipur, Rajasthan01.2017
Skills
- Excellency in Micros Software
- Excellency in Sales Force Software
- Basic Knowledge of Opera Software
- Staff Management
- Service Quality Enhancements
- Sales Operations
Certification
- Smart Serve
- Ontario Food Handler's Certificate
- WHMIS
- Canadian Red Cross Standard First Aid CPR/AED Level C
Personal Information
Willing To Relocate: Anywhere
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
References
References available upon request.
Timeline
Banquet/ Restaurant Supervisor
Holiday Inn Easton's Group Of Hotels Inc.
12.2022 - Current
Restaurant Supervisor
Firehouse Subs
11.2022 - 12.2022
Counter Attendant
Wendy's King Street
08.2021 - 11.2021
Banquet Operations
Crowne Plaza Kitchener
02.2021 - 12.2022
Restaurant Supervisor- Soul Pantry
Hyatt Andaz
03.2019 - 11.2020
Banquet Operations
Hyatt Andaz
05.2017 - 02.2019
Business Administration
Conestoga College Institute of Technology And Advanced Learning
Global Hospitality Management - International Hotel Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management Jaipur
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