Ben Varghese
London
Summary
Experienced and reliable employee with extensive experience providing assistance in hospitality and pharmaceutical industry. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Solve problems quickly and efficiently and create high-quality professional relationship with guests.
Overview
11
11
years of professional experience
Work History
Pharmaceutical Manufacturing Finishing Operator
Catalent Pharma Solutions
01.2023 - Current
- Communicates with operators from previous shift-during shift change
- Check capsule hardness and pulls stacks into the finishing area
- Identify capsules for defects during visual examinations as per Standard Operating Procedures
- Place sorted capsules into deeps for future processing
- Polish capsules as required
- Complete all documentation required as per Master Batch Production Records.
Logistics Team Member
FIO Automotive Canada
04.2022 - 09.2022
- Coordinating and monitoring supply chain operations.
- Utilizing logistics IT to optimize shipping and transport procedures.
- Keep logs and records of warehouse stock, executed orders etc
- Plan and track the shipment of final products according to customer requirements.
Front Office Supervisor
Staybridge Suites hotel
04.2021 - 01.2022
- Greeting guests and performing check in and check out during shift
- Resolving guests' complaints and updating on shift briefing to send the file to all managers
- Performing in settling the bills of the guests and doing postings and checking the postings in guest's folio before presenting to the guests
- Ensuring guests requests are completed at the scheduled time
- Ensuring departmental targets are achieved each month and updating to all team members
- Updating the team member's performance and making a presentation for the Best Employee of the Month.
Front Desk Assosiate
Staybridge Suites hotel
05.2020 - 03.2021
- Greeting guests and performing check in and check out during shift
- Resolving guests' complaints and updating on shift briefing to send the file to all managers
- Performing in settling the bills of the guests and doing postings and checking the postings in guest's folio before presenting to the guests
- Taking requests of wake-up calls and ensuring to be written in Wake-up Call register at the same time
- Start taking check in and ensuring to assist the guests with the facilities of the hotel and perform rooming in an efficient manner by maintaining the Leading Quality Assurance standards
- Handling Cashiers (Performing in settling the bills of the guests and doing postings and checking the postings in guest's folio before presenting to guests.
Night Auditor
Staybridge Suites hotel
09.2018 - 04.2020
- Performing Night Audit and checking on billing errors
- Close batches for Restaurant, Lounge and Front Desk
- Print accounting and sales reports and segregate all reports
- Taking requests of wake-up calls and ensuring to be written in Wake-up Call register at the same time.
Front Office Supervisor
The Radisson Blu
03.2018 - 08.2018
- Ensuring the shift duties and responsibilities and their execution in the most efficient manner
- Performing Night Audit and Micros audit and checking on the billing errors
- Ensuring departmental targets are achieved each month and updating to all team members
- Updating the team member's performance and making a presentation for the Best Employee of the Month.
Front Office Associate
The Oberoi Amarvilas
07.2015 - 09.2017
- Handling the Baggage and an Operator from July 2015 to September2015 to check in and check out the guests
- Start taking check in and ensuring to assist the guests with the facilities of the hotel and perform rooming in an efficient manner by maintaining the Leading Quality Assurance standards
- Handling Cashiers (Performing in settling the bills of the guests and doing postings and checking the postings in guest's folio before presenting to the guests)
- Maintaining cleanliness of workplace by performing clearing functions
- Taking requests of wake-up calls and ensuring to be written in Wake-up Call register at the same time
- Updating the guests' profile in system by specifying the preferences and doing C Forms for the foreign national guests
- Start doing Night Shift (performing Night Audit and Micros Audit - segregating the reports)
- Performing in Concierge by arranging the transfers for the guests in pick up and drop assistance, preparing itinerary for the guests, maintaining First Aid Box.
Internship at Crowne Plaza
Kochi
07.2013 - 10.2013
- Worked on rotational basis to understand the functioning of the major departments in a hotel like Food and Beverage Service and Front Office; received recognition for performance
- Trained in MICROS so that I could place an order during busy times; ran reports upon request from manager.
Education
Graduate Certificate - Advanced Communication for Professionals
Fanshawe College
London, Ontario04.2020
Graduate Certificate - Guest Relations Management Concierge Specialist
Fanshawe College
London, Ontario08.2019
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel Management
Kovalam, India06.2015
High School Diploma -
St. Peter's Higher Secondary School
Kerala, India05.2012
Skills
- Committed to serve with Excellency and Hard working
- Advanced knowledge on how to operate Microsoft Office, including Word, Excel, Powerpoint Experience in using Micros and Micros Oracle
- Team player and problem solver who strives to exceed the expectation of the guest with professionalism and my communication
- A quick learner with ever gaining knowledge for new products in the market
Availability
Full Time
Awards
- Scoring 100% in Mistry American Express Audit at The Oberoi Amarvilas, Agra, India.
- Appreciation certificate from The Crowne Plaza Kochi, Kerala, India in Industrial Training period in Front office and Food and Beverage Service Department.
References
- Mr. Abhinav Purohit, General Manager, Homewood Suites by Hilton London, London, ON, (519)686-7700, Abhinav.purohit@hilton.com
- Mr. Job Nathanial, Head Chef, The Goodman Pub and Kitchen, 5194981644
Timeline
Pharmaceutical Manufacturing Finishing Operator
Catalent Pharma Solutions
01.2023 - Current
Logistics Team Member
FIO Automotive Canada
04.2022 - 09.2022
Front Office Supervisor
Staybridge Suites hotel
04.2021 - 01.2022
Front Desk Assosiate
Staybridge Suites hotel
05.2020 - 03.2021
Night Auditor
Staybridge Suites hotel
09.2018 - 04.2020
Front Office Supervisor
The Radisson Blu
03.2018 - 08.2018
Front Office Associate
The Oberoi Amarvilas
07.2015 - 09.2017
Internship at Crowne Plaza
Kochi
07.2013 - 10.2013
Graduate Certificate - Advanced Communication for Professionals
Fanshawe College
Graduate Certificate - Guest Relations Management Concierge Specialist
Fanshawe College
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel Management
High School Diploma -
St. Peter's Higher Secondary School
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