Tracked customer service cases and updated service software with customer information.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Developed customer service policies and procedures to meet and exceed industry service standards.
Followed up with customers about resolved issues to maintain high standards of customer service.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Processed customer service orders promptly to increase customer satisfaction.