April Garza

I handle customer service disputes, I handle refunds and assure customers are satisfied

Managed customers profiles, created invoices, and managed billing issues

Processed credits and payments, monitored a generous amount of doctors and RDH accounts, posted payments by recording cash, checks, and credit card transactions, reconcile and reasearch accounts and assisted customers with their invoices and credit.

Ensured a positive custom er experience, in charge of increasing and maintaining customer satisfaction, managed 50+ agents, trained new hires and employees, conducted meetings with clients and team conferences, posted open positions on social media and company websites, and created weekly and monthly reports and presentations.

Scheduled doctord appointments for clients, lept all of medication dispersed and court dates managed, arranged meeetings with the parole/probation officers and stood in for the director uin court, handled issues with outside vendors, updated all information with the federal laws and regulations, and updated all of inventory into system.

Distributioin of supplies to technichians, data entry of all acquision forms in GP, ordered all inventory, first duties with all new hires, upheld safety roles and regulations.