Ayomide Aina
Summary
I'm passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Interacting and socializing with people is natural for me and I always put the needs of others before mine.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
Residence Inn Marriott
11.2021 - 07.2023
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Actively listened to guests, handled concerns quickly and escalated major issues to supervisor.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Showed excellent and respectful customer service to those around me
- Showed responsibility and dedication when it comes to my work tasks
- Ensures to complete each task to the full extent and to my full capabilities
- Handled customer inquiries and suggestions courteously and professionally.
Education
BBA - Business Administration
University of Regina
Regina, SK06.2026
High School Diploma -
Michael A. Riffel High School
Regina, SK06.2022
Skills
- Advanced knowledge of Microsoft Office
- Keyboarding of 80 words per minute
- Hospitality Management
- Valid Class 5 Driver's license
- Exceptional Communicator
- English Language Fluency
- Exceptional Time Management
- Team Support and Collaboration
- Complex Problem-Solving
- Customer Needs Assessments
- Decision-Making Skills
- Customer Relationship Management
Timeline
Guest Service Representative
Residence Inn Marriott
11.2021 - 07.2023
BBA - Business Administration
University of Regina
High School Diploma -
Michael A. Riffel High School
Similar Profiles
Keshia WilliamsKeshia Williams
Guest Service Representative at Residence Inn Marriott/Courtyard MarriottGuest Service Representative at Residence Inn Marriott/Courtyard Marriott
James F. BrockingtonJames F. Brockington
Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.
Keshia WilliamsKeshia Williams
Guest Service Representative at Residence Inn Marriott/Courtyard MarriottGuest Service Representative at Residence Inn Marriott/Courtyard Marriott
Pamela FloresPamela Flores
Check in Clerk at Residence Inn MarriottCheck in Clerk at Residence Inn Marriott
KIMBERLIE HANNAHKIMBERLIE HANNAH
Guest Service Representative/Guest Service Agent at Gun Lake CasinoGuest Service Representative/Guest Service Agent at Gun Lake Casino