Chantal Beaulieu
Espanola,Ontario
Summary
Chantal is an organized, dependable and hardworking individual with a friendly manner and positive attitude. Chantal is successful managing multiple priorities/tasks and possess a willingness to take on added responsibilities to meet individual and team goals. As a customer service representative, Chantal brings top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Citizen Service Representative
Citizen Service Centres
09.2023 - Current
- Directing customers to appropriate departments for specialty services
- Providing library services including: circulation of library materials, placing reserves and renewing library materials, checking shelves for materials using search lists, processing deliveries and exchanges, cataloguing on the fly, repairing damaged books, sorting and shelving materials and reading and dressing shelves.
- Providing reader service
- Receiving and processing registrations, licence applications, lottery reports, fees, cemetery plots/niche units, and facility bookings as directed.
- Receiving revenue, imprinting payment stubs and issuing receipts as required from a pre-set menu of services (e.g. parking tickets, tax payments, program fees, transit passes and dog tags).
- Balancing revenue received with payment stubs, receipts ad cash register totals daily as well as preparing daily bank deposit and forwarding summary to the appropriate section.
- Entering monthly statistics, performing typing, filing and miscellaneous clerical duties
- Providing software support for citizens using the Internet, WordPerfect and other software available to the public through the library
- Maintaining a thorough working knowledge of CGS's Safety Manual and the applicable Provincial Legislation therein.
- Host library programs, workshops; prepare rooms; take registrations.
Branch Assistant
GSPL - South End Library
08.2023 - Current
- Repairing damaged books
- Shelving library materials, reading and dressing shelves and shifting books
- Maintaining a thorough working knowledge of CGS's Safety Manual.
- Placing reserves and renewing library materials.
- Checking shelves for materials using search lists
- Processing deliveries and exchanges
- Cataloguing on the fly
- Processing and collecting payments for animal licenses/tags
- Weeding books and clearing in Sierra
- Preparing books to be shipped
- Submitting ILL requests
- Processing new patron accounts and updates to accounts
- Processing and collecting payments for bus passes and animal tags.
- Maintaining well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
- Operating library systems: Sierra, Vailtech and PerfectMind, MyHR.
- Operating networked and standalone PCs, photocopier, fax machine and scanner.
- Providing software support for citizens using the Internet, Word and other software available to the public through the library.
Music Instructor
Private Lessons
01.2011 - Current
- Specializes in preparing students for standardized testing music exams (RCM - Royal Conservatory of Music) from the Preparatory level to Level 8.
- RCM Certified Teacher
- Registering students for online exams
- Providing engaging lesson plans encompassing all areas of music: music history, theory, improvisation, ear training and learning repertoire.
- Instructing students in mastering instrument of choice: between violin, piano and trumpet.
- Designing, tailoring and implementing individualized lessons for students of all ages and diverse musical ability (i.e. those with special needs such as ADHD, Autism, Tourette's Syndrome and Cerebral Palsy)
- Fostering enthusiasm for music and good practicing habits by creating comfortable and fun environment during lessons.
- Using technology to aid in musical learning by providing students with access to online practice aids (Sproutbeat and RCM Online Ear Training).
- Collaborating with parents and guardians to determine desired learning outcomes, lesson schedule and practice schedule.
- Helping students appreciate arts with interactive teaching methods by creating and providing fun alternatives to traditional teaching methods (i.e. interactive and individualized games and activities).
- Designing and maintaining personal website: https://musicmaking.wixsite.com/mind-on-music
- Arranging and providing popular music songs for students through online music composition programs (i.e. Finale and Musescore).
- Recording (piano) and providing play-along backtracks for students through StudioOne 5 recording program.
- Utilizing administration software for scheduling lessons and receiving payments (i.e. My Music Staff)
Library Page
Lively Public Library & Citizen Service Centre
05.2022 - 08.2023
- Shelving, reading, scanning, straightening and filing library materials.
- Shifting books and retrieving periodicals.
- Assisting in preparing materials for withdrawal.
- Developing and maintaining a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.
- Performing other duties as required.
- Backfilling as Branch Assistant during occurrences of staff shortages.
- Processing new patron accounts and updates to accounts
- Processing and collecting payments for bus passes and animal tags.
- Maintaining well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
- Operating library system: Sierra.
- Operating networked and standalone PCs, photocopier, fax machine and scanner.
- Providing software support for citizens using the Internet, Word and other software available to the public through the library.
- Providing library services including circulation of library materials, placing reserves and renewing library materials, checking shelves for materials using search lists, processing deliveries and exchanges, repairing damaged books, sorting and shelving materials and reading and dressing shelves.
- Host/facilitator of the Lively Library Book Club: which requires preparing the discussion room, taking registrations, organizing discussion topics, ordering and shipping book kits and following up with patron requests/concerns.
Elementary School Teacher - Grade 6/7
Sacred Heart Catholic School
10.2022 - 06.2023
- This position entailed teaching a grade 6/7 class for half the day (morning), and then covering prep for other teachers in the afternoon. In the morning, core subjects were taught: which included Science, Math and Language (English). One afternoon period was consistent each day in which I taught the multigrade students (special needs class) science, music and art.
- Maintained safe, clean and organized classroom environment.
- Handled challenging classroom behaviors based on reward system technique.
- Taught students subject-specific material by implementing the Ontario Curriculum.
- Attended in-service training and professional development courses to stay on top of policy and education changes.
- Inspired students to want to read by building a classroom library.
- Assessed students' reading levels to choose appropriate reading materials.
- Used technology to drive instruction and maximize student achievement. (i.e. MathUP Program, Google Classroom, interactive educational websites, coding software such as Game Lab through code.org)
- Implemented multiple methods to improve student educational success. (i.e. students provided with work on both chromebook and on paper).
- Created, inputted, printed, and distributed report cards through the student information management system, Aspen.
- Created safe, nurturing environment of trust and respect.
Writing Specialist
Studiosity
04.2022 - 06.2023
- Remote position
- Academic Writing Evaluation (AWE) Service
- Reviewed written assessment drafts (500+ words) for academic literacy, including structure, spelling, grammar, punctuation and referencing using Studiosity's bespoke platform with inbuilt digital writing tools.
- Provided study support for secondary and post-secondary students through Studiosity's webchat service and interactive online classroom.
- Reviewed student work using Studiosity's comprehensive academic writing framework with a help-not-answers approach.
- Effectively utilized the available technological platform and tools to deliver a quality learning experience.
- Used online-specific communication skills to provide students with effective feedback and guidance throughout each learning experience, as well as collaborating with peers in support systems.
- Returned documents, as required, within the 24 hour time-frame.
Music Instructor
HummingBird Music/Nepean School of Music
09.2019 - 11.2022
- Communicated verbally and in writing with parents or family members on progress of participants after lessons. Students were provided with written instructions on what to practice each week through email to parents/guardians.
- Incorporated fundamentals of music into lessons to discuss music concepts and theories.
- Prepared students for standardized music tests (RCM - Royal Conservatory of Music) from the preparatory level to level eight for piano and trumpet.
- Utilized technology to provide online lessons in studio and at-home (Skype, Microsoft Teams, Google Classroom).
- Provided engaging lesson plans covering all elements of music: music theory, history, ear training, sight reading and improvisation.
- Instructed students in mastering instrument of choice.
- Fostered enthusiasm for music and good practicing habits by creating comfortable and fun environment during lessons.
- Provided individual lesson plans for students of all ages and diverse musical ability (i.e. ages 6-60+ and accommodated those with special needs).
- Use of administration software for scheduling lessons and receiving payments (i.e. My Music Staff).
- Submission of weekly invoices through Plooto payment system.
Music Lessons Instructor
West End Music
09.2020 - 03.2022
- Employed variety of teaching styles to respond to needs of diverse learners.
- Utilized technology to teach lessons online.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Participated in workshops, trainings and conferences to improve educational skills.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Upheld cleaning protocols to maintain safe environment.
- Maintained evening or weekend hours to provide students with additional support.
- Developed curriculum to support virtual education during COVID.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Utilized administration software for scheduling lessons and receiving payments (i.e. Acuity),
- Submitted weekly invoices in electronic format.
Assistant Manager
Sunrise Records
06.2017 - 12.2019
- Independently opened and closed the store and directed and delegated staff on daily duties.
- Handled and counted store deposits.
- Catalogued collection and maintained inventory through monthly inventory checks
- Maintained shelving and shifting materials (cds, vinyl, dvd, books, etc.)
- Ensured security of premises.
- Entered monthly statistics as required.
- Assisted customers on the floor and at cash,
- Maintained knowledge of store products and promotions
- Submitted customer request orders and special store orders to improve inventory on-hand.
- Balanced revenue received with receipts and cash register totals daily; prepare daily bank deposit and forwarded summary to HR.
- Resolved minor complaints from the general public within pre-set parameters.
- Recorded customer service requests/complaints in accordance with established protocols.
- Accepted Acting Manager role from February 2018 to June 2018 while in search for a new manager.
- Conducted interviews and hired employees while Acting Manager
- Acting Managers/Managers were required to work 48 hours per week, not including unpaid breaks. Managers also worked alone while opening the store (i.e. usually from 8:30-2:30, monday to friday).
Teaching Assistant
University of Ottawa
09.2016 - 04.2018
- Set up and took down equipment for lectures.
- Proctored and graded tests, quizzes and papers.
- Interacted with students inside and outside class time, including individual appointments and office hours as well as review sessions.
- Graded assignments and tests and documented results into filing systems.
- Conducted lectures for undergraduate classes under the supervision of the course professor.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Contributed material to midterms and final exams.
- Teaching assistant for the following courses: MUS 1301: Topics in Music Appreciation I, MUS 3335: Twentieth Century Music, MUS 1000: Introduction to the Study of Music and MUS 3334 Forms and Styles IV: Late Romantic and Early Modern Music.
Customer Service Representative
BMO Bank of Montreal Little Current
07.2014 - 07.2015
- Created and activated new customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Mentored and aided in the training of new employees on procedures and policies to maximize team performance.
- Answered incoming calls and emails, providing frontline customer support and/or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Entered data into banking system.
- Promoted BMO products by encouraging customers to engage in new product opportunities.
- Interacted with clients on a daily basis and fulfilling their various needs: deposits & withdrawals, bill payments, wire payments, exchanging foreign currency, certified cheques/money orders, etc.
- Ensured security of revenue in cash register and safe at all times by closing each and testing same.
- Performed filing and miscellaneous clerical duties.
- Performed some duties of loan officers such as TFSA deposits and withdrawals.
- Held the role of MasterCard Champion which included attending biweekly sales meetings, being the expert on all MasterCard products, policies and procedures, aiding fellow employees in MasterCard applications and meeting higher sales targets than required of fellow Customer Service Representatives.
Park Supervisor
Town of Espanola
06.2011 - 08.2012
- Responsible for the safety and well-being of the children attending the Town of Espanola Parks Program.
- Enforced rules to teach good manners and maintain safe environment.
- Introduced learning activities and imaginative play to teach children to explore.
- Developed and implemented lesson plans and activities for children of various ages.
- Sanitized toys and tables to maintain clean, safe environment.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Removed debris and trash from surrounding areas and disposed of recyclable materials properly.
Tutor
Carl Nesbitt Public School
11.2011 - 06.2012
- Tutored grades 4 & 5 in math
- Assisting grades 7 & 8 in music which required helping music students during band practice and recess with any music-related needs.
- Prepared for tutoring appointments by learning about key topics and planning out structured activities.
- Met with students to clarify and review concepts taught in class and solve specific problems.
- Worked closely with students to help develop math and essay writing skills.
- Provided private instruction to individual or small groups of students to improve academic performance and prepare for academic or occupational tests.
Education
Master of Arts - Music (Musicology)
Ottawa University
Ottawa, ON04.2019
Bachelor of Arts (Hons) degree - Music, History
Laurentian University
05.2014
High School Diploma -
Espanola High School
Espanola, ON06.2010
Skills
- Superb keyboard skills (90 words per minute with 98% accuracy)
- Excellent use of English; verbally and written
- Good use of French; written with limited verbal ability
- Completed F2N French as a Second Language Course at the University of Ottawa in 2016
- Excellent health, attendance and former employment history
- Global and inclusive mindset
- Physically capable of operating a vehicle safely, possesses a valid driver’s license, has an excellent driving record, and personal insurance coverage
- Ability to lift up to 50 lbs
- Knowledge of band instrument repair parts for several instruments: piano, trumpet and violin
- Ability to make repairs on orchestral instruments such as trumpet and violin
- Excellent interpersonal and communication skills (in dealing with the public in a courteous and effective manner)
- Exceptional organizational skills and attention to detail
- Life-long learner
- Cash handling experience: handling cash on-hand (as a teller at BMO), up to $50, 000 in till and personal safe (without loses); handling and submitting store deposits at banking institution (for Sunrise Records)
- Strong time management skills with the ability to multitask
- Excellent use of English; verbal and written
- Ability to problem-solve and troubleshoot quickly and under pressure
- Comfortable working in a digital environment
- Knowledge of various computer applications including Windows based systems, library automated systems, word processing and spreadsheet software: such as, MS Excel, Office 365, Sharepoints, Microsoft Teams, Webapps, Vailtech, Xplore Rec, Sierra, Bibliocommons, LMS, Niche Academy, Microsoft Forms, COMPASS, ADP, Google Classroom/Drive/Slides, ABA (American Banking Association) Learning Management System, My Music Staff, Plooto, Acuity, Zoom, ORACLE: PeopleSoft, MyCreds, Aspen, and EasyConnect
Certification
- Certified in High Five Principles of Child Development (2011 and 2012)
- RCM Certificate in Teaching Elementary Piano (August 2021)
- RCM Certificate in Teaching Intermediate Piano (December 2022)
- First Aid Certification through St. John Ambulance (previously certified several times with most recent certification ending in August 2021).
- WHIMIS Certification 2022 (previous certifications in 2011 and 2012).
- Working towards an Excel Certificate with the Ontario Library Service. Excel is an online certificate program to acquire and develop core skills in all areas of public library service.
- Completed Level 1 and 2 RCM Theory Examinations with distinction in 2005 and 2006.
- Completed Level 1 and 2 RCM Theory Examinations with distinction in 2005 and ‘06.
Additional Information
- Valid G Class Driver License & Personal Vehicle as well as excellent driving record and personal insurance coverage.
- Secondary email: cbeau171@uottawa.ca
Timeline
Citizen Service Representative
Citizen Service Centres
09.2023 - Current
Branch Assistant
GSPL - South End Library
08.2023 - Current
Elementary School Teacher - Grade 6/7
Sacred Heart Catholic School
10.2022 - 06.2023
Library Page
Lively Public Library & Citizen Service Centre
05.2022 - 08.2023
Writing Specialist
Studiosity
04.2022 - 06.2023
Music Lessons Instructor
West End Music
09.2020 - 03.2022
Music Instructor
HummingBird Music/Nepean School of Music
09.2019 - 11.2022
Assistant Manager
Sunrise Records
06.2017 - 12.2019
Teaching Assistant
University of Ottawa
09.2016 - 04.2018
Customer Service Representative
BMO Bank of Montreal Little Current
07.2014 - 07.2015
Tutor
Carl Nesbitt Public School
11.2011 - 06.2012
Park Supervisor
Town of Espanola
06.2011 - 08.2012
Music Instructor
Private Lessons
01.2011 - Current
Master of Arts - Music (Musicology)
Ottawa University
Bachelor of Arts (Hons) degree - Music, History
Laurentian University
High School Diploma -
Espanola High School
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