Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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TEMITOPE OLUFEMI AYODELE

WINNIPEG,MB

Summary

Results-driven Financial Advisor committed to continuous growth in sales revenue. Consistently achieves goals in revenues, new account development and product sales.

Overview

14
14
years of professional experience
6
6
years of post-secondary education

Work History

Zenith Bank Plc
04.2008 - 07.2022
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
  • Worked with customers to understand needs and provide excellent service
  • Created plans and communicated deadlines to complete projects on time
  • Resolved problems, improved operations and provided exceptional service
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Identified issues, analyzed information and provided solutions to problems
  • Offered friendly and efficient service to customers, handled challenging situations with ease

Relationship Service Manager

Cash and Teller
02.2017 - 07.2022
  • Business Development: Deposit mobilization, marketing various bank’s products and services including Investment and Loan product, maintained average current balance of 2 Billion (NGN) for over 3 years.
  • Relationship Management: Identify, establish and Develop profitable and sustainable banking relationship with individuals and corporate entities, managed over 20 customer calls per day.
  • Business Intelligence and Analytics: Analyze customer’s business environment, financial records and develop strategies to grow businesses and achieve set targets
  • Product Development: Apply customer’s feedback and market intelligence to develop suitable Bank products tailored to suit customers’ dynamic needs
  • Customer Due Diligence: Ensure proper KYC (Know Your Customer) and KYB (Know Your Customers’ Business) is in place on all customers in line with regulatory requirements and risk profiling criteria
  • Risk Asset Creation and Management: Structuring various credit/loan request (Term loans, loan syndication, Trade finance etc.) established total loan portfolio of 1.65 Billion (NGN)
  • Credit and Loan Monitoring: Monitoring and enforcement of terms and conditions of credit / loan facilities availed to customers
  • Financial Advisory: Provide financial advisory services to customers
  • Department

Teller

04.2008 - 01.2017
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
  • Educated customers on use of banking website and mobile apps
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
  • Processed customer transactions promptly, minimizing wait times
  • Maintained friendly and professional customer interactions
  • Counted, verified and handled bank deposits and armored car transactions
  • Established rapport with new clients to increase satisfaction and loyalty
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution

Education

B. Eng. (Hons) - Civil Engineering

University of Ado Ekiti
Nigeria
01.2000 - 01.2006

Skills

Customer Relationship Management (CRM)

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Affiliations

Project Management Professional (PMI, USA), 2014 Health & Safety Level 2 ( CIHS UK ), 2014 Member, Nigeria Institutes of Management (NIM), 2008

Timeline

Relationship Service Manager

Cash and Teller
02.2017 - 07.2022

Zenith Bank Plc
04.2008 - 07.2022

Teller

04.2008 - 01.2017

B. Eng. (Hons) - Civil Engineering

University of Ado Ekiti
01.2000 - 01.2006

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TEMITOPE OLUFEMI AYODELE