Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ROSE MAGDALENO

Bellflower,CA

Summary

Customer service professional with 10+ years of experience supporting clients across retail, e-commerce, and marketing environments. Skilled at resolving escalated issues, managing CRM systems, and delivering excellent service through phone, email, and online platforms. Proven ability to troubleshoot, de-escalate, and build lasting customer relationships. Recently returned from a brief parental leave and ready to contribute expertise in a remote customer service role.

Overview

13
13
years of professional experience

Work History

Career Break – Parental Leave
10.2024 - Current
  • Focused on pregnancy, recovery, and newborn care; now fully prepared to re-enter the workforce in a remote customer service role.

Customer Support / Receptionist / E-Commerce / Marketing

Milky Way International
10.2023 - 10.2024
  • Began as Receptionist, handling customer inquiries and appointment scheduling.
  • Transitioned to E-Commerce, processing online orders and resolving customer order issues.
  • Assisted in marketing campaigns, supporting influencer partnerships and email communications.
  • Collaborated with sales team to process bulk retail orders, ensuring accuracy and timely delivery.

Retail Store Manager & Online Order Support

UnModern Industries
04.2020 - 09.2023
  • Led retail floor operations, employee training, and customer service delivery.
  • Resolved escalated complaints in-person and online, restoring customer satisfaction.
  • Fulfilled online orders and assisted with social media and website updates.
  • Balanced tills, reconciled sales, and prepared daily bank deposits.

Cosmetologist

Floyds Barbershop
07.2017 - 03.2020
  • Delivered personalized services while building strong client relationships.
  • Handled customer concerns with professionalism and problem-solving skills.
  • Maintained accurate records of services and client preferences.

Customer Service Manager / Call Center & Escalated Support

Aston Marketing Group
04.2013 - 05.2017
  • Started in Call Center as Appointment Setter, promoted to Customer Service for escalated support.
  • Handled complex customer issues beyond basic service level, ensuring resolution and retention.
  • Trained and supervised staff, providing coaching in service techniques and de-escalation.
  • Managed scheduling, reporting, and team performance goals.

Education

Business Management Certification -

Ventura College
05.2025

Skills

  • Customer Relationship Management (CRM)
  • Call Center & Escalated Support
  • De-escalation & Conflict Resolution
  • Appointment Scheduling & Call Management
  • Email, Chat & Phone Support
  • Data Entry & Recordkeeping
  • Online Order Processing & Troubleshooting
  • Strong Verbal & Written Communication
  • Proficient with Zoom, with some experince with Slack and Trello for communication and collaboration
  • Experience with ticketing systems and CRM tools
  • Skilled at email, chat, and phone support in high-volume remote environments
  • Strong time management, self-motivation, and ability to work independently
  • Comfortable handling sensitive customer information with confidentiality and accuracy

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Career Break – Parental Leave
10.2024 - Current

Customer Support / Receptionist / E-Commerce / Marketing

Milky Way International
10.2023 - 10.2024

Retail Store Manager & Online Order Support

UnModern Industries
04.2020 - 09.2023

Cosmetologist

Floyds Barbershop
07.2017 - 03.2020

Customer Service Manager / Call Center & Escalated Support

Aston Marketing Group
04.2013 - 05.2017

Business Management Certification -

Ventura College

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ROSE MAGDALENO