ROSE MAGDALENO
Bellflower,CA
Summary
Customer service professional with 10+ years of experience supporting clients across retail, e-commerce, and marketing environments. Skilled at resolving escalated issues, managing CRM systems, and delivering excellent service through phone, email, and online platforms. Proven ability to troubleshoot, de-escalate, and build lasting customer relationships. Recently returned from a brief parental leave and ready to contribute expertise in a remote customer service role.
Overview
13
13
years of professional experience
Work History
Career Break – Parental Leave
10.2024 - Current
- Focused on pregnancy, recovery, and newborn care; now fully prepared to re-enter the workforce in a remote customer service role.
Customer Support / Receptionist / E-Commerce / Marketing
Milky Way International
10.2023 - 10.2024
- Began as Receptionist, handling customer inquiries and appointment scheduling.
- Transitioned to E-Commerce, processing online orders and resolving customer order issues.
- Assisted in marketing campaigns, supporting influencer partnerships and email communications.
- Collaborated with sales team to process bulk retail orders, ensuring accuracy and timely delivery.
Retail Store Manager & Online Order Support
UnModern Industries
04.2020 - 09.2023
- Led retail floor operations, employee training, and customer service delivery.
- Resolved escalated complaints in-person and online, restoring customer satisfaction.
- Fulfilled online orders and assisted with social media and website updates.
- Balanced tills, reconciled sales, and prepared daily bank deposits.
Cosmetologist
Floyds Barbershop
07.2017 - 03.2020
- Delivered personalized services while building strong client relationships.
- Handled customer concerns with professionalism and problem-solving skills.
- Maintained accurate records of services and client preferences.
Customer Service Manager / Call Center & Escalated Support
Aston Marketing Group
04.2013 - 05.2017
- Started in Call Center as Appointment Setter, promoted to Customer Service for escalated support.
- Handled complex customer issues beyond basic service level, ensuring resolution and retention.
- Trained and supervised staff, providing coaching in service techniques and de-escalation.
- Managed scheduling, reporting, and team performance goals.
Education
Business Management Certification -
Ventura College
05.2025
Skills
- Customer Relationship Management (CRM)
- Call Center & Escalated Support
- De-escalation & Conflict Resolution
- Appointment Scheduling & Call Management
- Email, Chat & Phone Support
- Data Entry & Recordkeeping
- Online Order Processing & Troubleshooting
- Strong Verbal & Written Communication
- Proficient with Zoom, with some experince with Slack and Trello for communication and collaboration
- Experience with ticketing systems and CRM tools
- Skilled at email, chat, and phone support in high-volume remote environments
- Strong time management, self-motivation, and ability to work independently
- Comfortable handling sensitive customer information with confidentiality and accuracy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Career Break – Parental Leave
10.2024 - Current
Customer Support / Receptionist / E-Commerce / Marketing
Milky Way International
10.2023 - 10.2024
Retail Store Manager & Online Order Support
UnModern Industries
04.2020 - 09.2023
Cosmetologist
Floyds Barbershop
07.2017 - 03.2020
Customer Service Manager / Call Center & Escalated Support
Aston Marketing Group
04.2013 - 05.2017
Business Management Certification -
Ventura College