Aymene Bachiri
Montréal,Canada
Summary
Versatile and enthusiastic trilingual professional fluent in French, English, and Arabic, with several years of experience in customer service, sales, event management, call center advising, and team coordination. Recognized for a results-driven approach, strong organizational skills, and the ability to enhance workflow through the effective use of office software. I also have a solid foundation in software development, particularly in Python, Java, and C#. Currently learning a fourth language, Spanish, to further enhance my communication abilities in an international environment.
Overview
6
6
years of professional experience
Work History
Server
Restaurant Mogador
Montréal, Canada
07.2023 - 01.2025
- Maintaining cleanliness and organization in the dining area, setting and clearing tables
- Promoted to server, managing tables and greeting customers
- Contributing to a positive atmosphere through consistent customer service engagement
Assistant and Client Relationship Manager
GMC PRO
Montréal, Canada
12.2022 - 01.2024
- Supervision of operations to ensure projects are completed on time and meet standards
- Transparent communication between on-site teams and management
- Human resources management to maintain a harmonious work environment .
- Receiving inquiries from different clients then proceed advising and managing the situation
Sales Associate and Customer Service
Aer Rianta International North America (ARINA)
Montréal, Canada
06.2023 - 08.2023
- Management of financial transactions with an international clientele
- Processing payments in foreign currencies and adapting to customer needs
- Supervision of cash closures, demonstrating versatility and commitment to service quality
Customer Service Representative ( Call Center )
Clinique F.A.T.H
Alger, Algérie
03.2020 - 11.2022
- Effectively de-escalated challenging situations by actively listening and finding tailored solutions
- Built trust with customers through empathy and clear communication
- Resolved complex inquiries efficiently, ensuring a smooth customer experience
- Adapted to changing needs, providing accurate and timely support
- Maintained a high level of service under pressure, prioritizing customer satisfaction
Social Media and Communication Manager
Algérie Télécom
Alger, Algérie
07.2019 - 08.2022
- Engage with the community to build an authentic and dynamic online presence.
- Create and share content that resonates with big audiences particularly with Gen Z .
- Ensure brand messaging aligns with platform standards and evolving digital culture.
- Stay ahead of social media trends to keep communication fresh and relevant.
Hotel Receptionist
Hotel El Djazair
Alger, Algerie
01.2019 - 01.2022
- Welcoming guests warmly and assisting with check-in and check-out
- Managing reservations and room availability
- Addressing guest inquiries and resolving issues promptly
- Coordinating with hotel staff to ensure seamless service
- Handling payments and transactions accurately
Education
DEC technique au développement Web et application - Technologie / technicien en informatique
Institut teccart
12.2024
Comptabilité et commerce - gestion
HEC Alger (ex INC)
06.2022
Skills
- Office work
- Microsoft Excel
- Organizational skills
- Administrative experience
- Staff supervision
- Strategic planning
- Money management
- Sales reporting
- Reception
- Communication skills
- Microsoft Office
- Salesforce
- Graphic conception
- Personnel management
- Buffer
- Hootsuite
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Arabic
Native/ Bilingual
Spanish
Elementary
Affiliations
I am a versatile person with varied interests that allow me to balance different aspects of my life. I enjoy drawing, which stimulates my creativity and attention to detail. My passion for cinema invites me to discover new perspectives and appreciate the art of storytelling. I also love cooking, which highlights my organizational skills and my joy in experimenting with new flavors. Additionally, I am passionate about traveling, as it allows me to explore new cultures, broaden my horizons, and adapt to diverse environments. These varied interests help me stay balanced and adaptable, both in my personal and professional life.
Timeline
Server
Restaurant Mogador
07.2023 - 01.2025
Sales Associate and Customer Service
Aer Rianta International North America (ARINA)
06.2023 - 08.2023
Assistant and Client Relationship Manager
GMC PRO
12.2022 - 01.2024
Customer Service Representative ( Call Center )
Clinique F.A.T.H
03.2020 - 11.2022
Social Media and Communication Manager
Algérie Télécom
07.2019 - 08.2022
Hotel Receptionist
Hotel El Djazair
01.2019 - 01.2022
DEC technique au développement Web et application - Technologie / technicien en informatique
Institut teccart
Comptabilité et commerce - gestion
HEC Alger (ex INC)