Aymen Salamat
Dollard-des-Ormeaux,QC
Summary
Resourceful and bilingual Client Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
4
4
years of professional experience
Work History
Client Manager
Charles River Laboratories
03.2022 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
- Quality new bids and Statements of Work (SOW) with clients to ensure that appropriate services are provided.
- Review and sign off on all SOW and bids, responsible for sending them to clients
- While collaborating with business development, Identify new business opportunities with clients and liaise with internal
- Ensure all legal documents are in place (CDA & MSA)
- Follow up on outstanding change orders to ensure they are received in a timely manner
- Responsible for regular client communication, management, and sales of services. Direct clients to appropriate internal staff when needed. Assist clients for entire durations of their planned studies with all elements of sales and customer inquiries
- Scheduled and attended meetings with clients and prospective clients as requested.
- Used various software, including SalesForce, PowerBI, Smartsheets, SAP
Client Services Representative
Charles River Laboratories
07.2021 - 03.2022
- Have indebt knowledge on all lab related testing provided at canadian sites and how to price them, namely Immunology, immunochemistry (ELISA, ECLIA, PCR), BioAnalysis, Analytical Chemistry, Biomarkers
- Generate all costing outlines for lab studies, in accordance to clients request for proposal. Ensure that requests are achievable
- Work with lab team to identify potential issues with client requests/outlines and collaborate to ensure that all requests are properly qualified and quoted
- Work with lab team to identify potential issues with client requests/outlines and collaborate to ensure that all requests are properly qualified and quoted
- Use SalesForce, MFlies, PowerPI
Data Mining Analyst
Charles River Laboratories
03.2021 - 06.2021
- Generate business leads in various territories while reaming fully informed on market trends
- Redact news and literature to identify new business opportunities
- Have strong understanding of Safety Assessment studies and pre-clinical Research, especially how it applies to Canada SA sites
- Use online market research and catalogue findings to databases, Zymewire, CRM, Linkedin Sales Navigator
- Provide insight and recommendations to Business Development Directors
Formulations Technician
Charles River Laboratories
09.2019 - 02.2021
- Prepared lab scale formulations, including sterile solutions using aseptic techniques in accordance to formulation batch records (FBR)
- Worked in accordance to Good Laboratory Practices, Good Documentation Practices and Standard Operating Procedures Verified FBR and calculations, reported any deviations against approved study plan
- Able to calibrate and troubleshoot various equipment as needed
- Had strong ability to multitask and prioritize. Worked efficiently under high pressure and strict time frames to deliver formulations on time
Education
Bachelor of Arts - Economics
Concordia University
Montreal, QC12.2021
DEC - Pharmaceutical Production Technology
John Abbott College
Sainte-Anne-de-Bellevue, QC06.2016
Skills
- Customer Service and Client Retention
- Issue Resolution
- Customer Relationship Management
- Cross-Functional Collaboration
- Strong Knowledge of Pharmaceuticals and Chemical Products/Services
- Sales and Lead Generation
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Client Manager
Charles River Laboratories
03.2022 - Current
Client Services Representative
Charles River Laboratories
07.2021 - 03.2022
Data Mining Analyst
Charles River Laboratories
03.2021 - 06.2021
Formulations Technician
Charles River Laboratories
09.2019 - 02.2021
Bachelor of Arts - Economics
Concordia University
DEC - Pharmaceutical Production Technology
John Abbott College
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