Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maribel Romero

San Diego

Summary

Dynamic Client Manager with a proven track record at AccentCare, excelling in client services and relationship building. Leveraged strong problem-solving skills to enhance customer satisfaction and retention. Successfully implemented strategies that improved team productivity and streamlined workflows, ensuring exceptional service delivery and effective communication across projects.

Overview

16
16
years of professional experience

Work History

Client Manager

AccentCare
12.2023 - Current
  • Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
  • Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.

Client Service Coordinator

AccentCare
02.2021 - 12.2023
  • Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
  • Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
  • Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.

Staffing Coordinator

AccentCare
08.2018 - 02.2021
  • Verified payroll, vacation and sick time hours to support accounting processes.
  • Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
  • Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
  • Worked closely with other departments within the organization to address workforce planning needs effectively.

Care Partner

AccentCare
02.2018 - 08.2018
  • Served as an advocate for patients'' rights, upholding ethical standards in all aspects of care provision.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Enhanced patient comfort by providing personalized care and support throughout their stay.
  • Provided emotional support to patients and families, fostering a positive environment during difficult times.
  • Delivered compassionate end-of-life care, providing comfort and dignity during the final stages of life.

Supervisor

USD
08.2009 - 10.2016
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Education

High School Diploma -

Crawford High School
San Diego, CA
06-2009

Skills

  • Client services
  • Team oversight
  • Strategy development
  • Special projects
  • Customer service
  • Customer complaint resolution
  • Staff training and development
  • Client base retention
  • New hire onboarding
  • Employee retention
  • Document management

Languages

Spanish

Timeline

Client Manager

AccentCare
12.2023 - Current

Client Service Coordinator

AccentCare
02.2021 - 12.2023

Staffing Coordinator

AccentCare
08.2018 - 02.2021

Care Partner

AccentCare
02.2018 - 08.2018

Supervisor

USD
08.2009 - 10.2016

High School Diploma -

Crawford High School

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Maribel Romero