Ayman Arif
Vancouver
Summary
Developed skills in fast-paced customer service environment, including effective communication and problem-solving abilities. Seeking to transition these skills into new field where they can be applied to achieve positive outcomes. Focused on leveraging customer service experience to provide value in different professional setting known for delivering impactful service improvements and fostering collaborative team environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Executive
Nasco Interiors, Kuwait
09.2023 - 03.2024
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Monitored service after sale and implemented quick and effective problem resolutions.
Passenger Service Agent / Acting Incharge
Menzies Aviation ( Jazeera Airways )
09.2021 - 08.2023
- Passenger Service specialist :
- Customer service
- Check inn Counter operations
- Gate operations.
- Ramp operations.
- Transit operations.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
Education
MBA - Business And HR
University Canada West
Vancouver, Canada10-2025
Bachelor in Aviation Management - undefined
Jain (Deemed-to-be-University)
06.2022
Higher Secondary education - Science
Indian English Academy School
03.2018
Skills
- PLANNER
- STRATEGIST
- CREATIVE THINKER
- SELF MOTIVATOR
- LEADERSHIP SKILLS
- ORGANIZATIONAL SKILLS
- PERSERVERANCE
- PROBLEM SOLVER
- SALES EXPERTISE
Certification
- Introduction to Aviation Leasing (03/2021) International Aviation Lease Training Association, Ireland
- Managing the Company of the Future (09/2020) University of London, Coursera
- Marketing in a Digital World (09/2020) University of Illinois Urbana - Champaign, United States, Coursera
- Leadership and Emotional Intelligence (07/2020) Indian School of Business (ISB), India, Coursera
- Cargo in Passenger Cabin (06/2020) Airport College International Ltd, Finland
- Investment Evaluation (02/2021) LinkedIn Learning
- Corporate Finance Foundations (02/2021) LinkedIn Learning
- New Manager Foundations (02/2021) LinkedIn Learning
- Customer Service Foundations (07/2020) LinkedIn Learning
LANGUAGES
English Full Professional Proficiency
Hindi Full Professional Proficiency
Arabic Professional Working Proficiency
Timeline
Sales Executive
Nasco Interiors, Kuwait
09.2023 - 03.2024
Passenger Service Agent / Acting Incharge
Menzies Aviation ( Jazeera Airways )
09.2021 - 08.2023
Bachelor in Aviation Management - undefined
Jain (Deemed-to-be-University)
Higher Secondary education - Science
Indian English Academy School
MBA - Business And HR
University Canada West
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