Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LAVANYA RAJENDIRABABU

Brampton,ON

Summary

Diligent Sales Coordinator offering Five years of Shipping & Freight Forwarding experience and expertise in cementing productive partnerships. Self-directed and determined in controlling inventory and meeting demands. Enthusiastic about capitalizing on in-depth understanding of developing territories and turning around sliding sales to make positive impact with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Sales Coordinator & Operations Executive

Seamark Shipping LLC
10.2022 - 10.2023
  • Follow-up for existing clients for their further booking
  • Dealing with incoming correspondence
  • Dealing with telephone queries-both inbound and outbound
  • Keeping all filing up to date
  • General Administrative Duties within the Department
  • Quotations/spot quotes preparation
  • Communicate with transporter for placing the container.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
  • Reduced errors during sales and service processes by devising and deploying template responses.
  • Maintained long-term relationships with high net-worth clients.
  • Prepared pricing strategies for current customers to enhance sales and increase profitability.
  • Created documents recommended courses of actions to assist upper management in complex decision-making issues.

Business Development Executive

NEW EAST GROUP
08.2021 - 04.2022
  • Collaborated with sales and marketing departments to support client acquisition.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Negotiated client contracts and agreements to cultivate profitable business transactions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Set and achieved company defined sales goals.
  • Negotiated prices, terms of sales and service agreements.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Customer care Executive

NAVIGATOR SHIPPING AND LOGISTICS
01.2019 - 01.2021
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Communicated with customers to identify needs and expectations.
  • Maintained and managed customer files and databases.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed detailed plans based on broad guidance and direction.
  • Managed senior-level personnel working in marketing and sales capacities.

Executive of Customer Service

CORPORATE SHIPPING AGENCY
08.2018 - 08.2019
  • Manage and coordinate sales activities, including lead generation, customer outreach, and order processing
  • Collaborate with the sales team and other departments to ensure timely delivery of products and services to customers
  • Maintain accurate records of sales data, customer information, and inventory levels.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

Bachelor of Business Management -

NORTH EAST FRONTIER TECHNICAL UNIVERSITY

HSC -

Govt.GirlsHigherSecondarySchool
01.2006

SSLC -

Govt.GirlsHigherSecondarySchool
01.2004

Skills

  • Adaptive
  • Team Leader
  • Time Management
  • Critical Thinking
  • Communicator
  • Planner
  • MS Word
  • Excel
  • Outlook
  • Coaching Skills
  • Analytical Thinking
  • Issue Resolution
  • Prospecting Skills
  • Managerial Skills
  • Strong Enthusiasm
  • Lead Generation
  • Sales Strategies
  • Cold-Calling
  • Recordkeeping
  • Sales Reporting
  • Goals and Performance
  • Proposal Development

Languages

English
Professional Working
Tamil
Full Professional
Telugu
Limited Working
Kanada
Limited Working
Malayalam
Limited Working

Timeline

Sales Coordinator & Operations Executive

Seamark Shipping LLC
10.2022 - 10.2023

Business Development Executive

NEW EAST GROUP
08.2021 - 04.2022

Customer care Executive

NAVIGATOR SHIPPING AND LOGISTICS
01.2019 - 01.2021

Executive of Customer Service

CORPORATE SHIPPING AGENCY
08.2018 - 08.2019

Bachelor of Business Management -

NORTH EAST FRONTIER TECHNICAL UNIVERSITY

HSC -

Govt.GirlsHigherSecondarySchool

SSLC -

Govt.GirlsHigherSecondarySchool
LAVANYA RAJENDIRABABU