Work Preference
Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Ayesha Hameed

Mars BPO
Islamabad,Punjab

Work Preference

Desired Job Title

Data enter Customer Service Representative Manager

Work Type

Part Time

Location Preference

On-SiteRemote

Location:

Islamabad, PunjabMianwali, PBRawalpindi, PB

Open to relocation:

Yes

Minimum Desired Compensation

₨45000/yr
2
Languages

Dynamic Customer Service Representative with a proven track record at Mars BPO, adept at resolving inquiries and enhancing satisfaction through active listening and critical thinking. Skilled in CRM data entry, I streamlined support processes, significantly improving response times while training new staff to uphold service excellence.

Work History

Customer Service Representative

Mars BPO
  • Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
  • Processed orders and managed account updates using CRM software to maintain accurate customer records.
  • Collaborated with team members to streamline support processes, enhancing response time and service quality.
  • Assisted in training new staff on company policies and customer service protocols for consistent service delivery.

Education

Bachelor of Science

Islamic University of Islamabad | Islamabad, Pakistan

High School Diploma

Government Girls High School 3/4 ML | Mianwali

Intermediate Certificate

Punjab College | Mianwali, Pakistan

Skills

Customer service
Active listening
Critical thinking
Data entry
Flexibility

Languages

English
Professional Working
Urdu
Professional Working

Timeline

Customer Service Representative

Mars BPO
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Islamic University of Islamabad

Bachelor of Science
Read More

Government Girls High School 3/4 ML

High School Diploma
Read More

Punjab College

Intermediate Certificate
Read More
Ayesha Hameed