Summary
Overview
Work History
Education
Skills
References
Timeline
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Tanzeel Ur Rehman

Hamilton,ON

Summary

Results-driven professional with extensive experience in Customer Service and Sales, recognized for enhancing customer relations and administrative efficiency. Proven ability to communicate effectively with customers and team members to resolve issues promptly. Expertise in assessing operational systems and implementing strategies to minimize process delays. Strong organizational skills and a commitment to driving team performance and business profitability.

Overview

6
6
years of professional experience

Work History

Customer Service Supervisor

Walmart
Mississauga, Ontario
02.2024 - 11.2024
  • Assisted customers with product selection, leading to increased customer satisfaction and repeat business
  • Maintained well-stocked shelves and clean displays to optimize product visibility and drive sales
  • Actively promoted store promotions and upsold high-margin items to meet individual and team sales goals
  • Handled cash register operations and returns while ensuring a smooth checkout experience
  • Collaborated with team members to meet daily targets, and improve overall store performance.

Sales Associate

Pure Octane
Mississauga, Ontario
01.2023 - 11.2023
  • Marketeer
  • Sales associate
  • Promoting products
  • Associating with different types of clients every day
  • Retail Member

Call Center Representative

Vswitch BPO
Toronto, Ontario
01.2019 - 12.2022
  • Conducted high-volume outbound calls using ViciDial to connect with prospects and pitch Final Expense insurance products
  • Qualified leads and transferred interested prospects to licensed agents for policy enrollment
  • Followed a dynamic sales script while adapting to individual caller responses to maximize conversion rates
  • Consistently met and exceeded daily KPIs including call volume, talk time, and warm transfer quotas
  • Maintained accurate records in CRM and ensured data integrity during every interaction
  • Handled customer objections with professionalism and empathy, increasing transfer success rate

Education

Business Education

Mohawk College of Applied Arts And Technology
Hamilton, None
07-2019

Skills

  • Customer Service Excellence
  • Sales Acumen
  • Technical Proficiency
  • Administrative Expertise
  • Adaptability
  • Team leadership
  • Operational Efficiency
  • Client Training & Support
  • Digital Marketing & Lead Generation
  • Communication & Presentation

References

References available upon request.

Timeline

Customer Service Supervisor

Walmart
02.2024 - 11.2024

Sales Associate

Pure Octane
01.2023 - 11.2023

Call Center Representative

Vswitch BPO
01.2019 - 12.2022

Business Education

Mohawk College of Applied Arts And Technology

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Tanzeel Ur Rehman