Hunter Arriaga
Winchester
Summary
Customer service supervisor with expertise in operational excellence and strategic planning. Proven ability to analyze data, manage inventory, and forecast effectively. Skilled in developing innovative strategies that enhance planning processes and improve productivity. Strong communicator and leader, adept at problem-solving and driving team performance to meet organizational objectives.
Overview
9
9
years of professional experience
Work History
Customer Service Supervisor
West Pak Avocado Inc.
Murrieta
07.2024 - Current
- Handled multiple customer accounts, including Target, Walmart, and Costco.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Trained new customer service representatives on company policies and procedures.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
Program Planning Supervisor
West Pak Avocado Inc.
Murrieta
04.2022 - 07.2024
- Monitored and controlled inventory levels to identify risks and opportunities.
- Managed inventory flow across multiple distribution centers to ensure timely delivery.
- Oversaw training and onboarding processes for all new hires in Planning Department.
- Developed new methodologies to enhance planning processes and outcomes.
AppleCare Advisor
Apple
Cupertino
09.2016 - 10.2017
- Resolved service and technical problems for customers by asking clear and specific questions.
- Referred unresolved customer grievances to designated departments for further investigation.
- Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
Education
Bachelor of Science - Business Administration - Marketing
San Diego State University
San Diego, CA05.2018
Skills
- Operations management
- Scheduling and coordination
- Service quality assurance
- Continuous improvement
- Process planning
- Employee coaching
- Customer service excellence
- Technical support
- Problem resolution
Timeline
Customer Service Supervisor
West Pak Avocado Inc.
07.2024 - Current
Program Planning Supervisor
West Pak Avocado Inc.
04.2022 - 07.2024
AppleCare Advisor
Apple
09.2016 - 10.2017
Bachelor of Science - Business Administration - Marketing
San Diego State University
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