Ayden Felker
Sherwood Park
Summary
Dynamic customer service professional with proven conflict resolution skills, honed at Smart Start Canada. Adept at enhancing customer satisfaction through informed product recommendations and efficient transaction handling. Strong computer proficiency and staff training experience contribute to a positive team environment, ensuring seamless operations and high-quality service delivery.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Smart Start Canada
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Cashier
Ardene
05.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Bev Facey
Sherwood Park, AB06-2024
Skills
- Customer service
- Computer proficiency
- Conflict resolution
- Call center experience
- Product knowledge
- Appointment scheduling
- Staff training
- Product sales
- Dispute resolution
Timeline
Customer Service Representative
Smart Start Canada
09.2024 - Current
Cashier
Ardene
05.2023 - 01.2024
High School Diploma -
Bev Facey
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