Ayat Asfour
Kitchener,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Attendant
City Of Kitchener - Victoria Hills Community Center
Kitchener, Ontario
03.2025 - Current
- Supported community programs at the Victoria Hills Community Centre by assisting residents and visitors.
- Maintained a welcoming, inclusive environment through respectful service.
- Managed program registrations and delivered information to enhance service access.
- Coordinated activities and supported daily facility operations.
- Delivered excellent customer service in person and by phone, resolving inquiries efficiently.
- Demonstrated strong problem-solving skills, and collaborated with team members to enhance productivity.
Childcare Educator
YMCA of Three Rivers
Waterloo, Ontario
06.2019 - Current
- Provided childcare services that fostered social skills and supported self-help development in children.
- Assisted children and parents in managing separation anxiety, promoting social engagement through diverse activities.
- Communicated effectively with parents, including those speaking different languages, to address child behavior and ensure a supportive environment.
Program Intern
COMPASS Refugee Centre
Kitchener, Ontario
09.2024 - 06.2025
- Assisted clients with immigration and refugee processes, enhancing service pathways through workshops and cultural competency training.
- Supported public education initiatives and advocated for equitable policies, contributing to community engagement and quality assurance programs.
- Provided customer service at the front desk, handling intakes and client support while applying social work theories for professional development.
Intake Coordinator
Cambridge Food Bank
Cambridge, Ontario
09.2023 - 10.2023
- Provided direct client support by efficiently managing registration, scheduling, and administrative tasks, serving as the primary contact to address client needs and resolve concerns.
- Guided clients through food selection at a community pantry, ensuring resources were tailored to meet individual needs while maintaining superior customer care.
- Interpreted and educated newcomer families about available programs and services, facilitating their integration and enhancing their well-being.
EDI Coordinator (Placement)
City Of Cambridge
Cambridge, Ontario
09.2022 - 03.2023
- Developed and implemented a comprehensive staff training module, enhancing team skills and knowledge.
- Organized and facilitated reconciliation learning circles and smudging ceremonies, fostering community engagement.
- Led Cambridge’s Newcomer Connections event booth, promoting community integration and support.
Education
Bachelor of Arts - Social Work
Renison University College
Waterloo, ON06-2025
Bachelor of Arts - Social Development Studies
Renison University College
Waterloo, ON08-2024
Diploma - Social Services Worker
Conestoga College
299 Doon Valley Drive04-2023
Certificate - Human Services Foundation
Conestoga College
299 Doon Valley Drive05-2021
Skills
- Case management
- Cultural competency
- Team collaboration
- Multitasking
- Data management
- Problem resolution
- Client assessment
- Program development
- Community engagement
- Crisis intervention
- Customer service
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Certification
Standard First Aid, CPR and AED
Safety in the Workplace
The Trauma-Informed Care (TIC)
Settlement Information and Referral Online Training Program
Timeline
Customer Service Attendant
City Of Kitchener - Victoria Hills Community Center
03.2025 - Current
Program Intern
COMPASS Refugee Centre
09.2024 - 06.2025
Intake Coordinator
Cambridge Food Bank
09.2023 - 10.2023
EDI Coordinator (Placement)
City Of Cambridge
09.2022 - 03.2023
Childcare Educator
YMCA of Three Rivers
06.2019 - Current
Bachelor of Arts - Social Work
Renison University College
Bachelor of Arts - Social Development Studies
Renison University College
Diploma - Social Services Worker
Conestoga College
Certificate - Human Services Foundation
Conestoga College
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