AYANA SARAH SHAJI
Waterloo,ON
Summary
Retail professional with over 3 years of experience in visual merchandising and sales coordination, enhancing in-store experiences and driving brand loyalty. Demonstrated ability to increase sales through exceptional customer service and engaging promotional events. Combines hands-on retail expertise with digital marketing skills to optimize the online-to-in-store customer journey.
Overview
6
6
years of professional experience
Work History
Social Media Coordinator
Raphil Media
12.2024 - Current
- Developed engaging social media content for various platforms, including Instagram, and Facebook.
- Collaborated with the marketing team to align the content strategy with the brand goals.
- Researched industry trends to inform content strategy and direction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Social Media Intern
Coconut Bunch Events
Hamilton, Ontario
01.2024 - 08.2025
- Developed engaging social media content for Coconut Bunch Events' various platforms.
- Managed daily social media interactions to enhance audience engagement and brand presence.
- Coordinated with influencers to promote Coconut Bunch Events through targeted campaigns.
- Scheduled posts using social media management tools for consistent online presence.
- Collaborated with influencers and companies to boost and enhance brands on social media.
Customer Service Representative
BASSTEL LTD
Winnipeg, Canada
12.2023 - 12.2024
- Answer customer inquiries and provide accurate information regarding products and services.
- Provide excellent customer service to resolve customer complaints promptly.
- Gather customer feedback through surveys and use the data to improve customer service.
- Assist customers with product selection, ordering, billing, returns, exchanges, and technical support.
Retail Sales Associate
CloudBerry Fashion
Salalah, Oman
02.2023 - 08.2023
- Assisted customers with product selections and inquiries.
- Maintained visual merchandising standards to enhance store presentation.
- Collaborated with team members to promote seasonal sales events.
- Contributed to a positive shopping experience through friendly service.
- Processed transactions accurately using point-of-sale systems.
Sales Coordinator & Brand Promoter
ATU INTERNATIONAL JOINT STOCK COMPANY (DUTY FREE)
Salalah International Airport, Oman
02.2021 - 02.2023
- Assisted customers with product selection, sizing, and styling.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts, and counting back change.
- Collaborated with management teams to develop innovative marketing strategies.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Accounts, Retail Sales and Marketing Coordinator
AL KHAREEF BOOKSHOP
Salalah, Oman
12.2019 - 01.2021
- Monitored cash flow positions and prepared weekly cash flow projections.
- Reconciled bank statements with general ledger entries, correcting discrepancies as needed.
- Managed ordering, receiving, and issuing of stock items efficiently.
- Cultivated relationships with suppliers to ensure timely delivery of goods.
- Maintained detailed records of previous purchases and standard pricing for items.
- Processed paperwork and filed documents for new stock orders and damage claims.
Education
Graduate Certificate (Post-Grad) - Social Media Marketing
Conestoga College
Kitchener, ON04-2026
Graduate Certificate (Post-Grad) - Project Management
Conestoga College
Brantford, ON04.2024
Information Technology -
St. Joseph's College of Engineering
Chennai, India05.2019
High School Diploma -
Indian School Salalah
Salalah, Oman04-2015
Skills
- Brand promotion
- Customer service
- Retail sales expertise
- B2B and B2C sales
- Team collaboration
- Social media marketing
- Content creation
- Brand awareness
- MS Word
- Excel
- Project
- G license
Accomplishments
- Co-Founder of Raphil Media Channel.
- Drove over 340,000 views on self-produced content focused on brand promotion, and social media marketing.
- Generated an increase in seasonal sales by executing sales strategies.
- Understanding Business & Sustainability Strategies - LinkedIn Learning
- TCPS 2: CORE 2022 - Ethical Conduct for Research Involving Humans
Languages
English
Full Professional
Malayalam
Native/ Bilingual
Hindi
Professional
Tamil
Professional
French
Limited
Arabic
Limited
Timeline
Social Media Coordinator
Raphil Media
12.2024 - Current
Social Media Intern
Coconut Bunch Events
01.2024 - 08.2025
Customer Service Representative
BASSTEL LTD
12.2023 - 12.2024
Retail Sales Associate
CloudBerry Fashion
02.2023 - 08.2023
Sales Coordinator & Brand Promoter
ATU INTERNATIONAL JOINT STOCK COMPANY (DUTY FREE)
02.2021 - 02.2023
Accounts, Retail Sales and Marketing Coordinator
AL KHAREEF BOOKSHOP
12.2019 - 01.2021
Graduate Certificate (Post-Grad) - Social Media Marketing
Conestoga College
Graduate Certificate (Post-Grad) - Project Management
Conestoga College
Information Technology -
St. Joseph's College of Engineering
High School Diploma -
Indian School Salalah