AYAN DAHIR
Toronto,ON
Summary
Reliable customer service and medical support professional with over 5 years of experience in fast-paced settings. Possessing a strong track record of multitasking and prioritizing workloads with little or no supervision while maintaining a high degree of accuracy. Detail-oriented, team-player poised to make a valuable contribution to any team. Positive and upbeat with excellent interpersonal skills and the ability to adapt to new environments and technologies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Rogers Customer Service Telesales Representative
S&P Data
06.2018 - 04.2019
- Handled 60-80 calls daily and rapidly resolved customer issues while maintaining polite customer service to ensure customer retention and satisfaction.
- Efficiently navigated & accurately entered data into 5+ software, recording call dispositions appropriately to protect company & clientele information.
- Guided & coached new agents during their first few weeks in their nesting period.
- Personalized interactions by connecting with customers while simultaneously analyzing their profile to present the most suitable and appropriate services, enhancing the customer experience.
Cashier/Waitress/Barista
Xawaash Restaurant
07.2015 - 09.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated POS system to process payments for either cash or credit card transactions and issue receipts.
- Quickly learned how to wear multiple hats and take on additional roles whenever there was a shortage of staff, while also attending to primary duties.
- Trained over 10 new employees and aided in resolving complex problems.
- Communicated with kitchen staff to ensure all orders were accurate.
- Equipment maintenance and calibration (espresso machine, grinders etc.).
- Sustained a positive attitude within a high-volume environment.
Medical Assistant
Rexdale Community Health Center
06.2013 - 09.2013
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments and followed up on missed appointments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified and addressed all incoming referrals, mail and faxes.
- Maintained the integrity of the customer and ensured their information was secure.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
Bachelor of Science - Psychology
York University
2024
Skills
- Customer Relations
- Conflict Resolution
- Health Advocacy
- Crisis Intervention
- POS Systems Operations
- PC, Mac & Microsoft Applications
- Strong Communication and Interpersonal Skills
- General Housekeeping
Certification
- Psychological First Aid - Caring for Others, Canadian Red Cross - June 2023
- Responding to Domestic Violence in Clinical Settings, Women's College Hospital - July 2023
Timeline
Rogers Customer Service Telesales Representative
S&P Data
06.2018 - 04.2019
Cashier/Waitress/Barista
Xawaash Restaurant
07.2015 - 09.2017
Medical Assistant
Rexdale Community Health Center
06.2013 - 09.2013
Bachelor of Science - Psychology
York University
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