Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Awes Elshafi

Ottawa,ON

Summary

Highly motivated professional with a strong background in luxury sales and customer service. Experienced in building lasting client relationships and delivering exceptional experiences. Adaptable and reliable, I excel in fast-paced environments, showcasing excellent communication and problem-solving skills. Passionate about achieving results and providing personalized service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

Hugo Boss
05.2023 - 08.2024
  • Handled high-end transactions with accuracy and discretion, maintaining strict confidentiality for clientele.
  • Maximized sales opportunities by leveraging luxury brand marketing strategies and promotions.
  • Managed clienteling activities, including sending personalized thank-you notes and invitations to exclusive events.
  • Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.
  • Selected correct products based on customer needs, product specifications and applicable regulations.


Server

Cafe Landwer
01.2023 - 08.2023
  • cultivated warm relationships with regular customers.
  • I followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Cultivated warm relationships with regular customers.

Coffee Barista

Tim Hortons
09.2021 - 08.2022
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
  • Handled OLTP systems, payment processing, cash change and issuing of receipt.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

Sales Associate

Hollister
09.2018 - 06.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Achieved perfect attendance and on-time record.

Education

Bachelor of Science - Kinesiology

York University
Toronto, ON
06.2026

High School Diploma -

Hillcrest High School
Ottawa, ON
06.2021

Skills

  • Fluent Arabic and English
  • Upbeat and Positive Personality
  • Quality assurance
  • Verbal and Written Communication
  • Time Management
  • Sales Statistics Analysis
  • Excellent customer service
  • Strong negotiation skills

Certification

  • Certified Professional—Sales Navigator - LinkedIn Learning.
  • Smart Serve
  • First Aid Certification

Languages

Arabic
Native or Bilingual

Timeline

Sales Associate

Hugo Boss
05.2023 - 08.2024

Server

Cafe Landwer
01.2023 - 08.2023

Coffee Barista

Tim Hortons
09.2021 - 08.2022

Sales Associate

Hollister
09.2018 - 06.2019

High School Diploma -

Hillcrest High School

Bachelor of Science - Kinesiology

York University

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Awes Elshafi