Awais Muhammad
Toronto,ON
Summary
Dynamic professional with a proven track record in customer service and pet care, showcasing leadership and Salesforce proficiency. Excelled at Bombay Supermarket by enhancing team productivity and customer satisfaction. Known for a high-energy attitude and ability to handle complex situations tactfully. Demonstrated success in multitasking and driving positive outcomes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Appointment Setter
Arshad Barber Shop
04.2020 - 08.2024
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Interacted with vendors and professional services personnel to receive orders.
Professional Pet Sitter
Freelance
05.2023 - 09.2023
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Provided daily physical exercise, mental stimulation to ward off unwanted behavior
- Gave medication to pets following guidelines from owners.
Customer Service Representative
Bombay Supermarket
02.2022 - 03.2023
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
After-School Tutor
Self Employed Services
04.2020 - 11.2020
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Collaborated with parents to develop appropriate tutoring lessons.
- Administered standardized tests to assess student strengths and weaknesses.
- Led tutoring workshops for groups of students with related tutoring needs.
Education
High School Diploma -
Cederbrae Collegiate Institute
Scarborough 06-2025
Skills
- Multiline phone system proficiency
- Salesforce
- In-store support
- Product and service solutions
- Tactful and diplomatic
- High-energy attitude
- Positive and professional
- Cash handling expertise
- Sales expertise
- Leadership
Languages
English
Native or Bilingual
Urdu
Professional Working
Punjabi
Full Professional
Hindi
Professional Working
Timeline
Professional Pet Sitter
Freelance
05.2023 - 09.2023
Customer Service Representative
Bombay Supermarket
02.2022 - 03.2023
Appointment Setter
Arshad Barber Shop
04.2020 - 08.2024
After-School Tutor
Self Employed Services
04.2020 - 11.2020
High School Diploma -
Cederbrae Collegiate Institute
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