Awais Ahmad
Bradford
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
12
12
years of professional experience
Work History
Branch Manager
MCB Bank
2019.04 - 2024.04
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Complied with regulatory guidelines and requirements.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
Branch Manager
United Bank Limited, UBL
2014.03 - 2019.04
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Consulted customers to boost product sales and services.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
Personal Financial Consultant
Standard Chartered Bank
2012.07 - 2014.02
- Created debt management plans, spending plans and budgets to assist clients in meeting financial goals.
- Evaluated financial reporting systems, accounting and collection procedures and investment activities to make recommendations for changes to procedures, operating systems, budgets and other financial control functions.
- Advised clients on portfolio allocation and various investment types.
- Initiated customer relationships through prospecting, lead utilization, local market and community involvement.
Education
MBA - Marketing
The Superior College Lahore
Lahore2010
Bachelor of Commerce - Accounting
University of The Punjab
Lahore2008
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Coaching and Mentoring
- Team Supervision
- Relationship Management
- Client Relationship Management
- Strong team-builder
- Decision-Making
- Staff Supervision
- Sales management
Languages
English
Limited Working
Urdu
Native or Bilingual
Timeline
Branch Manager
MCB Bank
2019.04 - 2024.04
Branch Manager
United Bank Limited, UBL
2014.03 - 2019.04
Personal Financial Consultant
Standard Chartered Bank
2012.07 - 2014.02
MBA - Marketing
The Superior College Lahore
Bachelor of Commerce - Accounting
University of The Punjab
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