Awais Ahmad
Bradford
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
12
12
years of professional experience
Work History
Branch Manager
MCB Bank
Chenab Nagar PK
04.2019 - 04.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Complied with regulatory guidelines and requirements.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
Branch Manager
United Bank Limited, UBL
Chenab Nagar PK
03.2014 - 04.2019
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Consulted customers to boost product sales and services.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
Personal Financial Consultant
Standard Chartered Bank
Chenab Nagar PK
07.2012 - 02.2014
- Created debt management plans, spending plans and budgets to assist clients in meeting financial goals.
- Evaluated financial reporting systems, accounting and collection procedures and investment activities to make recommendations for changes to procedures, operating systems, budgets and other financial control functions.
- Advised clients on portfolio allocation and various investment types.
- Initiated customer relationships through prospecting, lead utilization, local market and community involvement.
Education
MBA - Marketing
The Superior College Lahore
Lahore2010
Bachelor of Commerce - Accounting
University of The Punjab
Lahore2008
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Coaching and Mentoring
- Team Supervision
- Relationship Management
- Client Relationship Management
- Strong team-builder
- Decision-Making
- Staff Supervision
- Sales management
Languages
English
Limited Working
Urdu
Native or Bilingual
Timeline
Branch Manager
MCB Bank
04.2019 - 04.2024
Branch Manager
United Bank Limited, UBL
03.2014 - 04.2019
Personal Financial Consultant
Standard Chartered Bank
07.2012 - 02.2014
MBA - Marketing
The Superior College Lahore
Bachelor of Commerce - Accounting
University of The Punjab