Awa Diallo
Montreal,QC
Summary
Directed sales and administration of all banking services, including deposits, loans, investments and trusts to businesses and individuals within assigned region. Worked with customers to develop investment and financial plans.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Banking Advisor
Royal Bank Canada
05.2023 - Current
- Increased client satisfaction by providing personalized banking solutions and financial advice.
- Strengthened customer relationships through timely follow-ups and proactive communication.
- Exceeded branch sales performance by cross-selling various banking products and services.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.
Human Resources Coordinator
SSENSE
08.2022 - 05.2023
- Organized and managed the onboarding of 150+ new employee in the security and payroll systems per day
- Collaborated with the IT team to provide optimal support and effectively resolve 'Tier 1' employee inquiries while reducing administrative workload
- Meticulously managed the approval of employee hours and thoroughly researched discrepancies
Third Key Holder
Group Dynamite
06.2020 - 07.2022
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Led a team of 15+ employees by promoting a healthy work environment
- Assisted in training new team members, ensuring they quickly adapted to company policies and procedures.
Education
Bachelor of Commerce - International Business And Finance
Concordia University
Montreal, QC10.2022
High School Diploma -
Lycee Francais Jean Mermoz
Dakar, SENEGAL06.2019
Skills
- Data Analysis
- Loan Processing
- Financial Planning
- Investment Strategies
- Credit Risk Evaluation
- Comparative Analysis
- KPI Tracking
- Analytical Thinking
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Certification
- CIFC- Canadian Investment Funds Course
Timeline
Banking Advisor
Royal Bank Canada
05.2023 - Current
Human Resources Coordinator
SSENSE
08.2022 - 05.2023
Third Key Holder
Group Dynamite
06.2020 - 07.2022
Bachelor of Commerce - International Business And Finance
Concordia University
High School Diploma -
Lycee Francais Jean Mermoz
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