Uchechi Ngoka
Toronto,Canada
Summary
Dynamic and results-oriented financial and business analyst with extensive experience in commercial banking, credit analysis, and customer relationship management. Skilled in advanced data analysis, performance reporting, and financial modeling to drive informed strategic and operational decisions. Adept at performing key performance indicators (KPIs), managing target datasets, and providing senior management with actionable insights to enhance efficiency and organizational growth. Recognized for driving process-enhancing initiatives, exceptional communication skills, and a proactive approach in identifying and delivering business improvements aligned with corporate strategies. Committed to fostering diversity, inclusion, and an equitable workplace culture.
Overview
8
8
years of professional experience
Work History
Banking Advisor
RBC
Toronto, Canada
09.2022 - 12.2024
- Collaborate with financial services for diverse client portfolios, assessing needs and designing tailored solutions that improve client satisfaction and retention.
- Lead outreach strategies to expand client base and promote new financial products, and risk management.
- Engage with internal stakeholders to streamline processes and reduce turnaround times, and leverage technology for improved client experiences.
- Enhanced branch performance by exceeding sales and retention targets.
Credit Analyst
RBC
Toronto, Canada
07.2022 - 09.2022
- Performed in-depth analysis of financial statements and credit applications to determine creditworthiness and risk.
- Developed financial models and reports to support lending and risk assessment decisions.
- Collaborated with senior management to optimize risk assessment frameworks and implement data-driven strategies.
- Introduced automated reporting templates, reducing analysis time and increasing data accuracy.
Client Relationship Specialist
BMO
Toronto, Canada
02.2021 - 07.2022
- Built and maintained long-term client relationships by delivering customized financial guidance and support across a range of retail and business banking services.
- Oversee onboarding and training programs to ensure seamless client experiences.
- Conducted market analysis to identify opportunities for growth, increasing portfolio value and client engagement.
- Promoted mentorship and coaching to new team members to strengthen overall team capability.
E-Commerce Associate
WALMART
Toronto, Canada
01.2020 - 01.2021
- Drive digital transformation initiatives by enhancing online banking platforms and supporting e-commerce strategies.
- Managed digital workflows, resolved technical issues promptly, and collaborated with cross-functional teams to implement innovative solutions that improved customer satisfaction and operational efficiency.
Warehouse Associate
UPS
Toronto, Canada
06.2018 - 08.2019
- Worked part-time, while completing university studies, efficiently handling package sorting, inventory management, and shipment processing in a fast-paced warehouse environment.
- Ensured timely and accurate processing of deliveries, upheld strict safety standards, and contributed to a reliable supply chain operation.
- Demonstrated strong teamwork, time management, and problem-solving skills to meet tight deadlines during peak periods.
Assistant Manager
KABOOM FIREWORKS
Toronto, Canada
04.2017 - 06.2018
- Supervised daily retail operations in a high-volume, seasonal environment, overseeing staff scheduling, inventory control, and cash management.
- Trained and mentored new employees on sales techniques and safety compliance.
- Developed promotional strategies that increased seasonal sales and improved customer satisfaction.
- Implemented best practices for merchandising and loss prevention, ensuring operational efficiency and safety.
Education
Bachelor of Arts - Political Science, Economics
York University - Glendon Campus
Skills
- Advanced Data Analysis
- Financial Modelling
- Excel
- SQL
- Business Performance Reporting
- Metrics
- KPIs
- Strategic Planning
- Decision Support
- Project Management
- Continuous Process Improvement
- Microsoft Office Suite
- SAP
- Data Segmentation
- Trend Analysis
- Strong Communication
- Stakeholder Engagement
- Leadership
COMMITMENT TO PROFESSIONAL GROWTH
Passionate about continuous learning and professional development. Actively pursue advanced training in data science and business intelligence to enhance technical expertise and expand the application of innovative analytics solutions. Dedicated to contributing to RBC's vision of a sustainable, equitable, and accessible future by applying analytical insights to enhance organizational performance and service delivery.
ADDITIONAL EXPERIENCE AND ACHIEVEMENTS
Successfully led cross-functional teams in implementing data visualization dashboards, improving reporting efficiency by 30%.
Languages
English
Native or Bilingual
Timeline
Banking Advisor
RBC
09.2022 - 12.2024
Credit Analyst
RBC
07.2022 - 09.2022
Client Relationship Specialist
BMO
02.2021 - 07.2022
E-Commerce Associate
WALMART
01.2020 - 01.2021
Warehouse Associate
UPS
06.2018 - 08.2019
Assistant Manager
KABOOM FIREWORKS
04.2017 - 06.2018
Bachelor of Arts - Political Science, Economics
York University - Glendon Campus