Avril Pinto
Education, Communications & Digital Media Enthusiast
Oakville,ON
Summary
Creative digital content creator known for high productivity and efficient task completion. Specialized skills include SEO optimization and social media management. Excel in time management, adaptability, and collaboration, ensuring seamless project execution and innovative content solutions. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative (Ancillary Services) - Front Desk
Sheridan College
Oakville, Canada
09.2023 - Current
- Answered front desk inquiries, assisted with parking permits and student/staff/vendor ID printing (OneCard)
- Took official passport photos for Canadian passports
- Troubleshot issues with the card printer and photo equipment to minimize service delays
- Managed incoming/outgoing mail and short-term locker rentals
- Resolved parking infractions and ticket disputes with a professional, solutions-oriented approach
- Maintained efficiency and composure under high-volume service demands
Freelance Research Writer
iMatr.org
07.2023 - Current
- Wrote news articles and research-based blogs on civic and government issues
- Maintained professional writing tone while adhering to ethical standards
- Researched member-based organizations and government initiatives
Education
Bachelor of Science - Psychology
University of Toronto
Mississauga, ON 09.2024 - Current
General Arts and Science - University Profile
Sheridan College
Oakville, ON 09.2022 - 04.2024
High School Diploma -
Lisgar Collegiate Institute & OCV
ON 09.2018 - 06.2022
Skills
- Microsoft Office
- WordPress
- Zoom
- Photo editing
- CMS platforms
- Written communication
- Verbal communication
- Email correspondence
- Time management
- Independent work ethic
- Task prioritization
- Coding
- Basic HTML, JavaScript, PHP
- Data entry
- Research skills
- Professional writing
- Problem solving
- Effective communication
- Empathy and patience
- Documentation
- Solutions-oriented approach
- Typing 70 wpm
Volunteer Extracurricular
- Volunteer: OIAF (Ottawa International Animation Festival), Oakville Children's Choir (Ticket Sales), Church Server, Christmas Market Cashier
- Arts: Needle-felting product creator, Piano/Vocal training
- Web Development (Self-Taught): Proficient in HTML, CSS, JavaScript, and PHP through independent projects and online learning
- Applied programming logic to real-world tasks, including personal website design and digital product development
Timeline
Bachelor of Science - Psychology
University of Toronto
09.2024 - Current
Customer Service Representative (Ancillary Services) - Front Desk
Sheridan College
09.2023 - Current
Freelance Research Writer
iMatr.org
07.2023 - Current
General Arts and Science - University Profile
Sheridan College
09.2022 - 04.2024
High School Diploma -
Lisgar Collegiate Institute & OCV
09.2018 - 06.2022
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