Summary
Overview
Work History
Education
Skills
Timeline
Generic

Avianne Munroe-Daniel

Whitby,ON

Summary

Dynamic Medical Office Administrative Assistant with a proven track record at Lighthouse Medical Lab, excelling in patient scheduling management and delivering exceptional customer service. Skilled in medical coding and insurance verification, I effectively trained new staff while maintaining confidentiality and adhering to Personal Health Information Protection Act (PHIPA) guidelines, ensuring high-quality patient care and satisfaction.

Overview

27
27
years of professional experience

Work History

Medical Office Administrative Assistant

Lighthouse Medical Lab
08.2022 - Current
  • Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
  • Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
  • Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.

Customer Care Representative

Service Ontario
07.2021 - 03.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Navigated multiple computer systems and applications to find information.

Quality Control Specialist

General Motors Canada
06.2018 - 12.2019
  • Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all products.
  • Inspected finished goods to verify conformance with customer specifications and company quality standards.
  • Inspected items and compared against standards to meet regulatory requirements.
  • Reported problems and concerns to management.

Data Entry Specialist

Nielsen Company
09.1998 - 03.2015
  • Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled data and reviewed information for accuracy prior to input.
  • Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
  • Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Successfully managed fluctuating workloads due to seasonal variations or unexpected changes in staffing levels.

Education

Medical Office Assistant Diploma - Medical Office Assistant

Trillium College
Oshawa, ON
06-2021

Skills

  • Medical coding
  • Patient scheduling management
  • Strong communication skills
  • Insurance verification proficiency
  • Professional telephone etiquette
  • Appointment setting efficiency
  • Critical thinking

Timeline

Medical Office Administrative Assistant

Lighthouse Medical Lab
08.2022 - Current

Customer Care Representative

Service Ontario
07.2021 - 03.2022

Quality Control Specialist

General Motors Canada
06.2018 - 12.2019

Data Entry Specialist

Nielsen Company
09.1998 - 03.2015

Medical Office Assistant Diploma - Medical Office Assistant

Trillium College

Similar Profiles

CREATE PROFILE
Avianne Munroe-Daniel