Avian Luk
Richmond,BC
Summary
Seasoned Customer Service Representative with 5 years of experience mainly focusing on front facing or customer interaction roles. Equipped with an adaptive personality which enables quick thinking combined with a thirst for learning and improving.
Overview
8
8
years of professional experience
Work History
Receptionist
Jennifer Yu
Richmond, British Columbia
04.2023 - 09.2023
- Welcome and greet patients when arrival, check-in their names.
- Answer phone calls to offer office information and answer questions.
- Register patients and complete associated paperwork for accurate records.
- Prepare patient charts by gathering and organizing medical records ahead of appointment.
Receptionist
Chrysler Jeep Dodge Richmond
Richmond
11.2022 - 04.2023
- Appointment Coordination Expertise: Proficiently managing and optimizing appointment schedules for vehicle viewings, test drives, and service appointments, ensuring seamless coordination between clients and dealership staff
- Visual Merchandising Support: Contributing to the visual appeal of the showroom floor, ensuring a well-organized, aesthetically pleasing reception area that aligns with the dealership's branding and standards
- Swift Issue Resolution: Addressing client concerns or requests promptly and effectively, showcasing adeptness in conflict resolution and ensuring a positive client experience
Receptionist
New Modern Reflexology
Richmond
07.2017 - 10.2019
- Client-Centric Coordination: Expertly managing client bookings, prioritizing therapist schedules, and orchestrating appointments to optimize the client's journey through our massage services
- Communication Hub Excellence: Serving as the pivotal point of contact for clients, demonstrating exceptional communication skills across varied channels-phone, email, and in-person interactions-ensuring seamless information flow
- Bespoke Service Insight: Demonstrating a comprehensive understanding of various service offerings or tailored packages to provide clients with informed guidance
- Collaborative Synergy: Foster seamless collaboration with massage therapists and interdisciplinary staff to uphold a client-centric approach, ensuring a unified, cohesive, and welcoming environment
- Regulatory Compliance and Confidentiality: Adhering rigorously to healthcare regulations, maintaining strict confidentiality concerning sensitive client information, and safeguarding privacy rights in line with the massage business's standards
Cashier
West Coast Darts Cafe
Vancouver
11.2018 - 08.2019
- Customer Engagement: Warmly welcoming and engaging with patrons, providing attentive service, and offering information on menu selections and promotions
- Order Management: Efficiently and accurately processing customer orders through advanced POS systems and cash registers, ensuring precision in transactions and order fulfillment
- Service Coordination: Collaborating seamlessly with kitchen and service staff to expedite order preparation and maintain service flow
- Operational Compliance: Adhering strictly to health, safety, and hygiene standards, contributing to the overall cleanliness and organization of the cashier station
- Procedural Accountability: Conducting start shift and end-of-shift reconciliation and balancing of cash registers
Receptionist
A&K Auto Centre
Vancouver, BC
08.2015 - 09.2017
- Scheduled and confirmed appointments.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Education
Diploma - Hotel Management
Vancouver Premier College
Vancouver08.2015
High School Diploma -
A.R MacNeill Secondary School
Richmond08.2012
Skills
- Customer service
- Microsoft Suite
- Team player
- Self motivated
- Independent
- Organized
- Positive attitude
- Adaptable personality
- Attention to detail
- Multi-tasking
- Prioritization
Languages
- English
- Cantonese
- Mandarin
Timeline
Receptionist
Jennifer Yu
04.2023 - 09.2023
Receptionist
Chrysler Jeep Dodge Richmond
11.2022 - 04.2023
Cashier
West Coast Darts Cafe
11.2018 - 08.2019
Receptionist
New Modern Reflexology
07.2017 - 10.2019
Receptionist
A&K Auto Centre
08.2015 - 09.2017
Diploma - Hotel Management
Vancouver Premier College
High School Diploma -
A.R MacNeill Secondary School
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