Avery Kropf
Seal Beach
Summary
My mission is to create unforgettable guest experiences at the front desk through warm, efficient service that instantly makes every visitor feel welcomed and valued. I will excel in hotel operations—mastering seamless check-ins, reservations, and swift issue resolution—with unwavering professionalism and precision. My ultimate goal is to drive hotel success by generating rave reviews, forging loyal guest bonds, and thriving in a dynamic team.
Overview
6
6
years of professional experience
Work History
Sales Associate & Social Media Coordinator
Orange Theory Fitness
Cypress, CA
06.2023 - Current
- Conducted studio tours, explained OTF workouts, and followed up with leads via calls, texts, and emails to meet sales goals
- Processed memberships, payments, and promoted offers, challenges, and retail items
- Greeted members energetically, managed check-ins, waitlists, billing, and resolved concerns to boost retention and referrals
- Handled studio operations: opening/closing, maintaining cleanliness, monitoring capacity, and inventory management
- Assisted with events, outreach, and prospect calls; supported coaches during classes
- Created and scheduled posts for Instagram/Facebook using Sprout; developed content calendars aligned with promotions
- Captured photos/videos, wrote engaging captions, and tracked analytics to optimize strategy
- Responded to DMs/comments, engaged community, promoted events/specials, and encouraged user-generated content
Hostess
Hof’s Hut
Seal Beach, CA
07.2020 - 05.2023
- Greet and seat guests promptly, managing seating arrangements to optimize table turnover and flow.
- Manage reservations via phone, online systems, or in-person, confirming details and handling cancellations.
- Coordinate with servers and kitchen staff to ensure smooth service and inform them of incoming parties.
- Maintain the host stand, including updating wait times, menus, and promotional materials.
- Handle guest inquiries, complaints, or special requests with professionalism to enhance satisfaction.
- Monitor dining area cleanliness, bussing tables if needed, and preparing setups for next guests.
- Assist with opening/closing duties, such as setting up the dining room or cashing out.
General Merchandise Expert
Target
Seal Beach, CA
10.2019 - 01.2020
- Greet and engage with guests to create a welcoming experience, assisting with inquiries and resolving needs promptly.
- Receive incoming products, restock shelves efficiently, and organize the backroom to maintain inventory levels.
- Arrange merchandise on the sales floor and set up promotional signs to enhance visual appeal and sales.
- Update product prices, perform merchandise maintenance, and ensure inventory accuracy through regular checks.
- Handle cash register operations as a backup cashier, processing transactions accurately.
- Clean shelves, pick up after guests, and re-shelve returned items to keep the store tidy.
- Work flexible schedules, including nights, weekends, and holidays, to meet business demands.
Education
Associate in Arts - Communications Studies
Golden West College
Huntington Beach, CA05.2023
Skills
- Technical Skills: Social Media platforms, Google Workspace, Aloha POS
- Personal Skills: Friendly, Outgoing, Goal-oriented, Adaptable, Team player
Timeline
Sales Associate & Social Media Coordinator
Orange Theory Fitness
06.2023 - Current
Hostess
Hof’s Hut
07.2020 - 05.2023
General Merchandise Expert
Target
10.2019 - 01.2020
Associate in Arts - Communications Studies
Golden West College
LEADERSHIP & SERVICE
Leo’s Club, Community Service Helper, Seal Beach, CA, April, 2016 - July, 2019
Set up, cleaned up, and supported community events, Served and sold food at multiple events.