Avery Cox
London
Summary
Professional with strong background in coaching, equipped to drive team success and foster individual growth. Skilled in strategic planning, performance analysis, and motivational techniques. Known for flexibility, reliability, and unwavering focus on achieving results through collaboration and adaptability. Proficient in developing tailored training programs, building rapport, and enhancing team dynamics.
Experienced waitress with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Tasting Representative
Influence Marketing
05.2024 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Coach
Lambeth Skating Program
10.2021 - Current
- Figure Skating and Learn to Skate instructor through the Lambeth Skating Program.
- Develop weekly lesson plans for 4-6 classes of various skill levels.
- Delegate tasks for Program Assistants, monitoring other classes’ advancement and assigning them to various groups as needed.
- Communicate and work with other coaches in the program to create new activities, share knowledge and ideas, and help assess levels of skaters.
- Collaborate with coaching team to brainstorm creative coaching and program alternatives due to Covid-19 restrictions
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Responsible for social media posts through Instagram
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
Waitress
Greenhills Golf and Country Club
04.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Ticket Sales & Merchandise Sales
Delaware Speedway
04.2021 - Current
- Pit Entrance management requiring sale and distribution of wristbands and approving individual waivers
- Merchandise booth selling of promotional clothing and products
- Managed timely upgrade and proper operation of ticketing systems, minimizing downtimes.
- Managed inventory levels effectively, minimizing waste and ensuring adequate stock for high-demand events.
- Ticket sale operations, ensuring smooth workflow and accurate accounting of all transactions.
- Welcomed customers and helped determine their needs.
- Built relationships with customers and community to establish long-term relationships growth.
Education
Business Management Organizational Skills -
Huron University College
London, ON06-2028
High School Diploma -
Sir Wilfred Secondary School
London, ON06-2024
Skills
- Customer support
- Time management
- Attention to detail
- Multitasking Abilities
- Customer service
- Sales training
- Positive attitude
- Effective communication
- Personable and friendly, positive attitude
- Motivational leadership style
- Teamwork and collaboration
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
- First Aid Certification
- DELF - B2 level
- Smart Serve
- WHIMIS
Awards
-Received MVP from Cheerstrike Royals 2 years in a row for being an athlete that contributes the most to teammates success - 2022,2023
- Received Character of a Champion for demonstrating leadership, teamwork and Integrity from Cheerstrike Royals - 2020
-Received Gold award from London Skating club for achieving gold level skills and interpretive tests.
- Awarded the Kevan Proulx Memorial Ice Dance Award. Given to the skater showing a love and passion for Ice Dance - 2024
Timeline
Tasting Representative
Influence Marketing
05.2024 - Current
Coach
Lambeth Skating Program
10.2021 - Current
Waitress
Greenhills Golf and Country Club
04.2021 - Current
Ticket Sales & Merchandise Sales
Delaware Speedway
04.2021 - Current
Business Management Organizational Skills -
Huron University College
High School Diploma -
Sir Wilfred Secondary School
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